Student Support Advisor - Higher Education

Tameside College; Ashton-under-Lyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Free on-site Gym

Beauty treatments and haircuts

Health care cash plan via SimplyHealth

Cycle to work

Costa Coffee on site

Onsite bakery products

The Restaurant at Tameside One

Retail discounts

Refectories on all sites.

Saving clubs via Manchester Credit UnI

Job summary

Tameside College, based in Ashton-under-Lyne, is seeking a compassionate Student Support Adviser- HE to enhance student wellbeing and progression across higher education programmes.

The role involves advising HE students, managing referrals, delivering workshops, coordinating support, and maintaining case records with sensitivity to safeguarding and disability needs. A supportive environment and strong organisational skills are essential.

Qualifications

• Experience in student support or transferable experience in advice, guidance or pastoral roles.

Responsibilities

• Support HE students with welfare, wellbeing and progression needs.
• Act as key point of contact for HE students and provide timely advice and guidance.
• Manage referrals from staff, deliver workshops and coordinate individual support.
• Maintain accurate records of student cases and handle safeguarding and sensitive disclosures.

Job description

Joining us as a Student Support Adviser- HE, you will support the delivery of high-quality, student-centred services that help Higher Education students overcome barriers. You will act as a key point of contact for HE students, providing timely advice, guidance and support across welfare, wellbeing and progression needs, and ensuring students are appropriately supported in line with institutional policies.

You will manage referrals from staff, deliver workshops, coordinate individual support and maintain accurate records of student cases. The role includes supporting students experiencing mental health difficulties, safeguarding concerns, and complex personal circumstances, as well as handling sensitive disclosures relating to harassment and sexual misconduct. You will also support disability-related needs, including DSA applications and reasonable adjustments, ensuring inclusive practice is embedded throughout.

We are looking for a compassionate, student-focused individual with experience in student support or transferable experience in advice, guidance or pastoral roles. You will have a strong understanding of student needs, excellent organisational and communication skills and the ability to work sensitively, independently and under pressure.

Benefits

• As a support colleague you’ll go into the Local Government Pensions scheme and enjoy some really great benefit’s as well
• Free on-site Gym at Beaufort Road
• Beauty treatments and haircuts
• Health care cash plan via Simply Health
• saving clubs via Manchester Credit Union
• Cycle to work.
• Costa Coffee on site
• Onsite bakery products at Tameside One
• The Restaurant at Tameside One
• Retail discounts
• Refectories on all sites.

About us

Tameside College has an excellent reputation and this is a real opportunity for you to make a difference in people’s lives. We’re based in Ashton-Under-Lyne, Greater Manchester in a diverse and vibrant further education college that offers a wide range of course including A level and advanced level vocational study programmes, Apprenticeships and adult courses up to degree Level. We aim to give all our students an exceptional experience.

We believe in excellence and we back that up with high expectations, a superb working environment (as part of the Vision Tameside £100 million+ accommodation strategy) and outstanding teaching. We also believe that attending college is about more than achieving a qualification, important though that is. This is why we aim to give learners every opportunity to develop their full potential in a supportive and friendly environment.

Tameside College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. Employment at Tameside College is subject to an Enhanced DBS (Disclosure & Barring Service) Check via the Disclosure and Barring Service and any post in regulated activity will also be subject to an additional barred list check. Tameside College will meet the costs associated with this.

Please note Keeping Children Safe in Education 2025 guidance requires us to carry out an online search as part of our due diligence on shortlisted candidates. This is to enables us to identify any incidents or issues which we might want to explore at interview with you. Once shortlisting has taken place, this search will be carried out for all candidates who are invited to attend an interview.

Please note that due to the volume of applications we receive we are unfortunately not able to respond to each applicant. If you have not been called for interview within 3 weeks of the closing date, you should assume that on this occasion your application has been unsuccessful.

Subject to volume of applications, we may decide to close the vacancy early. Come join us on our journey to outstanding!