Student Support Administrator - John Snow College

Durham University; North East; On-site; GBP 23,000 - 27,000; Full time

Job summary

Durham University’s John Snow College invites applications for a full-time Student Support Administrator on a one-year fixed-term contract. The role is based in the College Office and involves front-line administrative support to students, staff and visitors to ensure smooth daily operations.

The post holder will work with the Student Experience Coordinator to deliver a wide range of college services, from enquiries handling and records management to event support and diary coordination,

Responsibilities

• Responding to enquiries from students, staff and visitors.
• Managing the College inbox and directing enquiries appropriately.
• Maintaining accurate student records and information.
• Coordinating room bookings and schedules.
• Supporting the successful planning and delivery of Open Days, providing a welcoming and professional experience for prospective students and visitors as a representative of the College.
• Supporting diary management and meeting arrangements.
• Assisting with the planning and delivery of college events and activities.
• Processing payments and maintaining associated records using College and University systems.
• Providing general administrative support across the College.

Job description

The role and the department

John Snow College is seeking to recruit a full-time Student Support Administrator on a one-year fixed-term contract.

This is a key student-facing role based within the College Office. The successful candidate will provide front-line administrative support and guidance to students, staff and visitors, helping to ensure the efficient day-to-day operation of the College.

The role is fully office-based, with normal working hours of Monday to Friday, 9:00am to 5:00pm Occasional evening and weekend working may be required to support College events and activities such as Open Days. Such requirements are expected to be infrequent. Time Off in Lieu (TOIL) will be available in these circumstances.

About the role

The post holder will contribute to a broad range of activities that support both College and University strategic objectives, with responsibility for the effective delivery of college administrative services.

Working as part of a professional administrative team, the successful candidate will provide high-quality support to the College Management Team and help ensure the smooth running of college operations.

As a first point of contact for many enquiries, the post holder will work closely with the Student Experience Coordinator to support the day-to-day functions of the College Office.

Responsibilities will include:

• Responding to enquiries from students, staff and visitors.
• Managing the College inbox and directing enquiries appropriately.
• Maintaining accurate student records and information.
• Coordinating room bookings and schedules.
• Supporting the successful planning and delivery of Open Days, providing a welcoming and professional experience for prospective students and visitors as a representative of the College.
• Supporting diary management and meeting arrangements.
• Assisting with the planning and delivery of college events and activities.
• Processing payments and maintaining associated records using College and University systems.
• Providing general administrative support across the College.

The post holder will also undertake other duties commensurate with the grade and responsibilities of the role as reasonably required by the Student Experience Coordinator or members of the College Management Team.