Student Experience Coach - Bromsgrove
Heart of Worcestershire College
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Benefits offered by this job
Job summary
Heart of Worcestershire College, Bromsgrove campus, seeks a Part Time Student Experience Coach to plan and deliver enrichment, personal development and student engagement activities. The role supports health and wellbeing campaigns, student leadership initiatives and community engagement across campuses.
The successful candidate will be experienced, patient and resilient, with a passion for inclusion and diversity and the ability to coordinate a diverse programme for learners.
Qualifications
- To become a Student Experience Coach in our Student Experience and Engagement department, we need someone who is experienced, patient and resilient.
- We have a variety of students from the surrounding area; we are a welcoming and inclusive community that champions diversity and equality across our college.
Responsibilities
- Plan, coordinate and evaluate enrichment and student engagement activities.
- Lead on the organisation and delivery of key student events, including Freshers' Fair, Student Conference, charity events and health and wellbeing campaigns.
- Develop and coordinate student leadership initiatives including Student Ambassadors and Student Governors.
- Promote student participation, inclusion and community engagement through volunteering and social action opportunities.
- Monitor, analyse and report on learner participation, engagement and impact, identifying opportunities to improve outcomes.
- Support the implementation of the College's Personal Development, Inclusion, Equality, Diversity and Inclusion, Careers, Safeguarding and Prevent strategies.
- Build and maintain relationships with external organisations, community partners and guest speakers to enhance student experiences.
- Manage allocated budgets effectively and ensure resources are used efficiently.
- Support College-wide events, open days and student elections as required.
- Champion equality, diversity, inclusion, wellbeing and safeguarding in all aspects of student engagement and enrichment activity.
Job description
Job Title Student Experience Coach - Bromsgrove Closing Date 28/08/2026 23:59 Pay Actual salary £12,550.11 - £13,641.49 based on 20 Hours x 40 Weeks. Starting salary is dependent on experience and qualifications. Hours 20 Hours x 40 Weeks Type Part Time
Please note: HoW College reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.
To become a Student Experience Coach in our Student Experience and Engagement department, we need someone who is experienced, patient and resilient.
The successful candidate will have the chance to acquire new skills and develop their abilities in a wide range of activities.
We have a variety of students from the surrounding area; we are a welcoming and inclusive community that champions diversity and equality across our college.
Our departments collaborate to establish and uphold the inclusive HoW culture, we keep this in mind as we manage interactions with the public, fellow employees, and nearby schools.
Although this position is based at our Bromsgrove campus, all applicants must be prepared to travel to our other campuses or surrounding areas as required.
To find a more detailed list of your day-to-day responsibilities, please refer to the key roles and accountabilities section on our Job Description. You will support in many aspects, to name a few:
- Plan, coordinate and evaluate a diverse programme of enrichment, personal development and student engagement activities that support the College's strategic priorities.
- Lead on the organisation and delivery of key student events, including Freshers' Fair, Student Conference, charity events and health and wellbeing campaigns.
- Develop and coordinate student leadership and learner voice initiatives, including Student Ambassadors, Student Governors, focus groups and social action projects.
- Promote student participation, inclusion, active citizenship and community engagement through volunteering, enrichment and social action opportunities.
- Monitor, analyse and report on learner participation, engagement and impact, identifying opportunities to improve outcomes and increase involvement across all student groups.
- Support the implementation of the College's Personal Development, Inclusion, Equality, Diversity and Inclusion, Careers, Safeguarding and Prevent strategies.
- Build and maintain effective relationships with external organisations, community partners and guest speakers to enhance student experiences.
- Manage allocated budgets effectively and ensure resources are used efficiently.
- Support College-wide events, open days and student elections as required.
- Champion equality, diversity, inclusion, wellbeing and safeguarding in all aspects of student engagement and enrichment activity.
Heart of Worcestershire College, the county's largest further education institution, offers a diverse range of academic, vocational, and community courses throughout its campuses. In all we do, our principles of diversity, integrity, partnership, and trust come through, enabling us to offer timely and knowledgeable services both within and outside of our immediate neighbourhood. By 2030, we also intend to be 90% green!
Our goal is to advance, innovate, and inspire. We're looking for people who want to come along for the journey because our growth will be your growth.
A career with us entails much more than a pay cheque, because we know our employees are our most valuable resource. You can look forward to the following perks with us.
- Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
- Regular Continuing Professional Development
- Opportunity to gain further qualifications and enhance professional development through our Awards process
- Generous holiday allowance
- Agile and Flexible working (Dependent upon role)
- Employee discounts & benefits package including high street and travel discounts
- Fantastic progression opportunities
- A mentor to support you in your new role
- Cycle to Work Scheme
- Free onsite parking (Certain Campuses only)
- Opportunities of volunteering within local community and charities
Every person we hire has a different mix of experiences, cultures, and identities, as well as a unique background and physical make-up. Together, we strengthen HoW.
The College is striving to attract, develop and retain the very best people by offering a motivating and inclusive workplace in which talent is truly recognised.
We want you to know that HoW is an equal opportunity employer as you are probably applying for or considering applying for a job with us if you are reading this. This College expects everyone to share its commitment to promoting and protecting children, young people, and vulnerable adults' welfare and equality of opportunity.
For us, this means that we always work to be as inclusive as possible in all areas of employment and that we will not allow any form of discrimination.
All successful applicants will be required to complete and pay for a Disclosure & Barring Service check. Along with online verification to ensure the safety of our pupils.
- Job Description AIMS AND PURPOSE OF THE JOB
- To lead and coordinate meaningful learner participation activities that ensure learners influence decision‑making, contribute to continuous improvement and shape an inclusive college culture where all students feel safe, respected, valued and able to belong.
- To organise and promote a range of health and wellbeing campaigns and resources to raise awareness of relevant issues that impact on students and signpost to support.
- To support the development of Social Action plans and reporting using 'Good for me, Good for FE' initiative, acts of kindness and 'I will' campaign.
- To further develop focus group activities for identified cohorts of learners to support equality, diversity and inclusion objectives.
- To develop opportunities that enhance learners' character, confidence, resilience, independence, leadership skills, aspiration and readiness for their next steps in education, employment and adult life.
- To develop activities and resources to prepare learners for life in modern Britain, by equipping them to be responsible, respectful, active citizens who contribute positively to society, developing their understanding of fundamental British values and their understanding and appreciation of diversity.
- Develop enrichment activities aligned to the enrichment framework to enhance personal development and the learner experience.
- To support the delivery of the College Personal Development Strategy and Enrichment Framework through activities that promote character development, wellbeing, employability, leadership, active citizenship, cultural capital and preparation for adulthood.
- Managing the Hub space and creating and promoting inclusive, welcoming and psychologically safe environments where learners from all backgrounds, including vulnerable, disadvantaged and underrepresented groups, experience a strong sense of belonging and participation.
- MAIN DUTIES/RESPONSIBILITIES
- To organise the College's Freshers' Fair in September of each year.
- To plan, coordinate and evaluate an annual programme of enrichment activities aligned to the College Enrichment Framework, THRIVE Tutorial Programme and Personal Development Strategy.
- To support and organise charity events throughout the year.
- To monitor and evaluate learner participation in enrichment activities and identify strategies to improve engagement amongst underrepresented learner groups.
- To coordinate social action, volunteering and community engagement activities that promote active citizenship, inclusion, sustainability and positive contribution to society.
- To ensure that the budget set aside for these purposes is efficiently spent and effectively monitored.
- To facilitate and oversee the provision of qualified guest speakers to deliver the health and wellbeing campaigns.
- To identify the recreational, social and cultural needs of students in order to facilitate their personal development. Organise and promote a programme of activities to meet their identified needs.
- To maintain good order and discipline among the students and to safeguard their health and safety both on the College premises and when engaged in authorised College activities elsewhere.
- Promote good working relationships between the College and relevant external agencies.
- Supporting the development of Student Ambassadors.
- To develop student leadership opportunities including Student Ambassadors, Student Governors, focus groups, and social action projects.
- To support students in developing the confidence, skills and behaviours required to become active contributors within the college and wider community.
- To organise and run the Student Conference.
- To represent the needs of students and help meet their social and educational needs.
- To develop and co‑ordinate the FE Learner Voice Framework across the College and provide administrative support as required.
- To support the implementation of the College Inclusion Strategy, Equality, Diversity and Inclusion Action Plan, Careers Strategy and Personal Development Strategy.
- To actively promote equality of opportunity, celebrate diversity and ensure learner participation activities engage students from all protected characteristic groups.
- 19. To contribute to the promotion of safeguarding, wellbeing and Prevent priorities through awareness campaigns, learner engagement activities and partnership working.
- To attend and support College open events.
- To provide support to the Clerk to the Corporation in the election of the Student Governor post.
- Produce analytical reports on learner voice, enrichment and student participation activities, identifying emerging themes, trends, impact and areas for improvement.
- GENERAL DUTIES AND RESPONSIBILITIES
- Refer to other members of the business support teams and other appropriate agencies to assist students to remain on course, return to College, or transfer effectively to alternative provision.
- Support members of the Information Systems and Student Experience Department in meeting the needs of students or College objectives.
- Contribute to the review and evaluation of Student Experience systems and procedures.
- Ensure a full working knowledge and understanding of courses and other services at the College.
- To undertake duties as a First Aider
- To comply with the requirements of the Data Protection Act
- To comply with the requirement of the Health and Safety at Work Regulations. To take reasonable care for the health and safety of themself and for others affected by their work in ensuring that the Health and Safety responsibilities are carried out.
- Such other duties as are commensurate with the job purpose, the title of the post and its grading.
This job description is current at the date shown below and is a guide to the work you will be required to undertake. In consultation with the post holder, it may be changed from time to time by the College to meet changing circumstances.
The appointment is subject to the Conditions of Service for Business Support Staff.
All successful applicants will undergo the following checks:
- Enhanced DBS
- 2 x References, one of which must be your current or most recent employer
- Qualification validation check
The salary range for this post is from £12,550.11 - £13,641.49 per annum. Your starting salary will be dependent upon your qualifications and experience. Once you have successfully passed your probationary period, your salary will increase within the salary band on an annual incremental basis, until you reach the top of the salary scale.
The hours of work will be based on: 20 hours per week for 40 weeks per year.
As this is a term time only appointment you will receive a payment in lieu of holiday, which is in addition to your salary. You will also be paid for any Statutory Bank Holidays and concessionary days which fall within your working week.
The College operates an occupational pension scheme, namely the 'Local Government Pension Scheme'.
All newly appointed staff must serve a 4-month probationary period. During the probationary period you
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