Student Sevices Co-ordinator

QUINTESSENTIAL BRANDS UK GROUP LTD; Oswestry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Quintessential Brands UK Group Ltd is seeking a proactive Student Support role within the College, focusing on safeguarding, wellbeing and responsive student services. You will act as a central contact, promote independence, and contribute to PBS practice across the College.

The role involves incident monitoring, information gathering, and collaboration with safeguarding and learner voice teams. Flexible hours include evenings/weekends as needed.

Qualifications

• Caring, compassionate and empathetic approach with a strong commitment to supporting students.
• Experience of working in a pastoral, student support, safeguarding or similar role.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with students, colleagues and professionals.
• Understanding of safeguarding and the importance of timely reporting, recording, escalation and follow-up.
• Strong organisational skills with the ability to prioritise, monitor actions and manage a varied workload.
• Good attention to detail, with the ability to review records and information accurately, identify required actions and support effective follow-up.
• Ability to remain calm and professional when responding to incidents, concerns or challenging or sensitive situations.
• Willingness and ability to undertake training and work towards becoming a Positive Behaviour Support (PBS) Coach.
• Experience of working within a specialist education or care setting.
• Experience of, or willingness to undertake further training in, communicating effectively with people with Special Educational Needs and Disabilities (SEND), including the use of Makaton and other appropriate communication approaches.
• Experience or knowledge of Positive Behaviour Support (PBS), including experience as a PBS Coach.
• Experience or knowledge of safeguarding and online safety.

Responsibilities

• Act as a key point of contact for students seeking support, guidance or information, responding appropriately to concerns raised.
• Build positive, respectful and professional relationships with students, ensuring support is responsive to individual needs.
• Promote student voice, independence and self-advocacy, ensuring students feel listened to, valued and supported.
• Provide guidance and support to students around online safety and the safe and appropriate use of technology.
• Be an active member of the Safeguarding Team and contribute to the safeguarding, welfare and wellbeing of students.
• Monitor, review and audit incident records to ensure accurate and high-quality recording, appropriate follow-up and clear outcomes.
• Undertake initial information gathering or fact-finding where appropriate and in line with safeguarding procedures, ensuring relevant information is shared with appropriate colleagues.
• Analyse incident and concern information to identify recurring or emerging themes, patterns and opportunities for preventative or proactive support.
• Act as a Positive Behaviour Support (PBS) Coach, or work towards becoming a PBS Coach, providing coaching and support to students and staff and contributing to the development of PBS practice across the College.
• Attend safeguarding, student services and multi-disciplinary meetings as required and support student meetings where appropriate.
• Work collaboratively with the Learner Voice Lead to support learner voice activities, student events and wider College activities.
• Contribute to the effective operation of the Student Helpdesk, providing cover as required, including responding to telephone and radio messages, supporting students to attend sessions and ensuring they are appropriately accounted for.
• Support the coordination of the missing student procedure where a student’s whereabouts cannot be established.
• Support students during unstructured times, including breaks and lunchtimes, and during transitions where additional guidance or reassurance is required.
• Work collaboratively with teams across the College to ensure a coordinated approach to student wellbeing, safety and support.
• Liaise with parents, carers, social workers and other professionals where appropriate.
• Work flexibly to meet the needs of the College and students, including occasional work outside normal College hours where required.

Skills

Pastoral experience

Student support

Communication skills

Safeguarding knowledge

Organisational skills

Attention to detail

PBS knowledge

Microsoft Office

Flexible working

SEND communication

Tools

Microsoft Office

Job description

• Location Whittington Rd,Gobowen,Oswestry, SY11 3JA,United Kingdom
• Employee Type Full Time

Description

Act as a key point of contact for students seeking support, guidance or information, responding appropriately to concerns raised.

Build positive, respectful and professional relationships with students, ensuring support is responsive to individual needs.

Promote student voice, independence and self-advocacy, ensuring students feel listened to, valued and supported.

Provide guidance and support to students around online safety and the safe and appropriate use of technology.

Be an active member of the Safeguarding Team and contribute to the safeguarding, welfare and wellbeing of students.

Monitor, review and audit incident records to ensure accurate and high-quality recording, appropriate follow-up and clear outcomes.

Undertake initial information gathering or fact-finding where appropriate and in line with safeguarding procedures, ensuring relevant information is shared with appropriate colleagues.

Analyse incident and concern information to identify recurring or emerging themes, patterns and opportunities for preventative or proactive support.

Act as a Positive Behaviour Support (PBS) Coach, or work towards becoming a PBS Coach, providing coaching and support to students and staff and contributing to the development of PBS practice across the College.

Attend safeguarding, student services and multi-disciplinary meetings as required and support student meetings where appropriate.

Work collaboratively with the Learner Voice Lead to support learner voice activities, student events and wider College activities.

Contribute to the effective operation of the Student Helpdesk, providing cover as required, including responding to telephone and radio messages, supporting students to attend sessions and ensuring they are appropriately accounted for.

Support the coordination of the missing student procedure where a student’s whereabouts cannot be established.

Support students during unstructured times, including breaks and lunchtimes, and during transitions where additional guidance or reassurance is required.

Work collaboratively with teams across the College to ensure a coordinated approach to student wellbeing, safety and support.

Liaise with parents, carers, social workers and other professionals where appropriate.

Work flexibly to meet the needs of the College and students, including occasional work outside normal College hours where required.

Requirements

Person Specification

• Caring, compassionate and empathetic approach with a strong commitment to supporting students.
• Experience of working in a pastoral, student support, safeguarding or similar role.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with students, colleagues and professionals.
• Understanding of safeguarding and the importance of timely reporting, recording, escalation and follow-up.
• Strong organisational skills with the ability to prioritise, monitor actions and manage a varied workload.
• Good attention to detail, with the ability to review records and information accurately, identify required actions and support effective follow-up.
• Ability to remain calm and professional when responding to incidents, concerns or challenging or sensitive situations.
• Willingness and ability to undertake training and work towards becoming a Positive Behaviour Support (PBS) Coach.
• Competent in Microsoft Office and relevant IT systems.
• Willingness to work flexibly to meet the needs of students and the College, including occasional work outside normal College hours.
• Experience of working within a specialist education or care setting.
• Experience of, or willingness to undertake further training in, communicating effectively with people with Special Educational Needs and Disabilities (SEND), including the use of Makaton and other appropriate communication approaches.
• Experience or knowledge of Positive Behaviour Support (PBS), including experience as a PBS Coach.
• Experience or knowledge of safeguarding and online safety.

Job preview

Approved - working full time

46 weeks

one months notice

Reporting to Jess Thompstone

8.45 - 5.00

Provide responsive, person-centred support to students as a key point of contact, contributing to the effective delivery of Student Services, including the Student Helpdesk, and promoting a positive student experience.

Monitor, review and follow up student wellbeing, safeguarding concerns and behavioural incidents, ensuring appropriate recording, communication, escalation and outcomes, and contribute to the College’s Positive Behaviour Support (PBS) approach through coaching and support for students and staff.

The role will be term time only, and is likely to involve occasional work at evenings and weekends and at least one evening until 7pm.