Student Success Navigator | Hybrid & Flexible Hours

Bournemouth University; England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Health & Wellbeing

Discounts on BU family member fees

Cycle to work scheme

On-site nursery discounts

Holiday and pension benefits

Job summary

Bournemouth University is seeking a Student Services Adviser to provide specialist advice and guidance to students from enrolment to graduation, using university processes to resolve issues.

You will handle enquiries, casework and proactive engagement on attendance and participation, communicating by phone, email and in person, and collaborating with specialist teams as needed.

BU offers flexible working options, a supportive environment and a range of staff benefits.

Responsibilities

• Provide specialist and proactive advice, guidance and support to students.
• Troubleshoot complex student issues using university processes and systems.
• Engage with students one-to-one by phone, email and in person, referring to specialist teams when needed.

Job description

Bournemouth University is seeking a Student Services Adviser to provide specialist advice and guidance to students from enrolment to graduation, using university processes to resolve issues.

You will handle enquiries, casework and proactive engagement on attendance and participation, communicating by phone, email and in person, and collaborating with specialist teams as needed.

BU offers flexible working options, a supportive environment and a range of staff benefits.