Student Recruitment Adviser (Fixed-term, Maternity Cover)

Bournemouth University; Bournemouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Bournemouth University is seeking an exceptional Student Recruitment Adviser to deliver outstanding customer service and support prospective students throughout their journey. You will respond to enquiries across channels, providing accurate information and building trust in BU.

The role requires strong communication, the ability to engage with a wide audience, and a commitment to delivering a positive student experience. Mon-Thu 09:00–17:00 and Fri 09:00–16:30, full-time, 12-month fixed-term.

Qualifications

• Passion for customer service and student experience.
• Excellent communication and interpersonal skills.
• Ability to engage with a diverse audience.
• Willingness to work fixed full-time pattern Mon-Thu 09:00–17:00 and Fri 09:00–16:30.

Responsibilities

• Respond proactively to enquiries from prospective students and other audiences.
• Communicate across multiple channels (email, phone, live chat, social media, in person).
• Provide clear, accurate, and timely information to build confidence in BU.
• Develop in-depth knowledge of BU courses, entry requirements and the student journey from enquiry to enrolment.

Skills

Customer service

Communication skills

Audience engagement

Job description

About the role

The Future Students Enquiry Team is at the heart of Bournemouth University’s student recruitment activity. As the first point of contact for prospective students, we play a vital role in shaping their experience and helping them feel confident in choosing BU.

We pride ourselves on delivering friendly, accurate, and personalised advice that supports individuals at one of the most important decision-making stages of their lives.

About the Role

We are seeking an exceptional Student Recruitment Adviser who is passionate about delivering outstanding customer service and supporting prospective students throughout their journey.

In this dynamic role, you will:

• Respond proactively to enquiries from a diverse range of audiences
• Communicate across multiple channels, including email, phone, live chat, social media, and face-to-face interactions
• Provide clear, accurate and timely information that builds confidence and trust in BU
• Develop a strong, in-depth knowledge of BU’s courses, entry requirements and the student journey - from initial enquiry through to enrolment

About You

We are looking for someone who:

• Is genuinely passionate about customer service and student experience
• Has excellent communication skills and thrives in a fast-paced environment
• Understands how high-quality customer interactions contribute to student recruitment and conversion
• Can engage confidently with a wide and diverse audience

This post is available on a full-time basis. Shift patterns are Monday-Thursday 09:00-17:00 and Friday 09:00-16:30.

Why Join Us?

At BU, you’ll be part of a collaborative and supportive team that plays a key role in helping students take the next step in their future. Your work will have a real and meaningful impact on people’s lives.

The interviews will be held on Wed 14 October 2026.

This position is offered on a fixed-term basis for 12 months.

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position.

About the department

Our Marketing & Communications department is made up of experts in student recruitment, design, digital, PR, market research and more, all of whom work to support BU’s strategic plan. We work with senior stakeholders to influence recruitment targets and support the university in shaping our portfolio to optimise recruitment. We embed effective internal communications activity throughout the University to ensure academic and professional services staff are well equipped and informed.

£25,249 to £26,093 per annum (pro rata) with progression opportunities to £28,031