Student Experience & Assessment Admin

University of Manchester; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

The University of Manchester’s School of Social Sciences is seeking a proactive Teaching, Learning and Student Experience Administrator to join the Assessment and Progression Team. You will support assessment-related administration across the academic cycle, ensuring accurate records and a student-focused service.

The role requires strong organisational and communication skills, experience with Microsoft Office, and a willingness to learn Campus Solutions and Canvas.

Qualifications

• Relevant administrative experience, ideally within a customer service, student administration or busy office environment.
• Strong organisational skills, with the ability to prioritise competing tasks, manage deadlines and work accurately during busy periods.
• Excellent attention to detail and the ability to maintain accurate records, tracking documents and data.
• Excellent digital skills, including experience of Microsoft Office, particularly Word, Outlook and Excel.
• Advanced Microsoft Excel skills, with experience of managing, analysing, manipulating and maintaining complex datasets accurately.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with students, staff and stakeholders.
• Ability to work effectively as part of a team, support colleagues and work flexibly across processes and priorities.
• Ability to handle confidential information appropriately and work in line with data protection requirements.
• A proactive, student-focused approach and commitment to service excellence, equality, diversity and inclusion.

Responsibilities

• Administering a range of assessment and progression processes, including marking, moderation, results preparation, appeals, mitigating circumstances and Examination Board activity.
• Maintain accurate records, tracking documents and data across relevant University systems.
• Support the set-up and maintenance of online assessment submission areas and related assessment processes.
• Prepare correspondence, documentation and meeting papers, and support panels, committees and boards where required.
• Work collaboratively across teams to provide a consistent, effective and student-focused service.
• Contribute to process improvement, standardisation and service excellence within assessment administration.

Skills

Administrative experience

Organisational skills

Communication skills

Microsoft Office

Excel

Data handling

Teamwork

Tools

Campus Solutions

Power BI

Canvas

Job description

The University of Manchester’s School of Social Sciences is seeking a proactive Teaching, Learning and Student Experience Administrator to join the Assessment and Progression Team. You will support assessment-related administration across the academic cycle, ensuring accurate records and a student-focused service.

The role requires strong organisational and communication skills, experience with Microsoft Office, and a willingness to learn Campus Solutions and Canvas.