Student Success & Experience Coordinator

Scholars School System; Leicester; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Salary £27,000–£30,000 per year

Up to £5,000 annual incentives

5% annual rise on completion

28 days leave + bank holidays

Employee Awards & Recognition

Employee Assistance Programme

Complimentary lunch

Job summary

Scholars School System is seeking a Student Support Officer to coordinate lecturers' schedules and support academic operations across campuses. You will handle enquiries from students and departments, assist with registration, and help maintain accurate student records using CRM and VLE systems.

You will also support induction weeks, examination boards, and other events, while upholding safeguarding duties and health and safety policies. Travel between campuses may be required.

Qualifications

• Bachelor's degree in Business or related subject is required.
• Good knowledge of using database like CRM.
• Exhibit strong leadership and problem-solving skills.
• Must have good communication skills.
• Experience of providing support and ensuring student engagement.

Responsibilities

• Coordinate and manage lecturers' schedules to ensure effective class delivery aligned with student needs.
• Respond to enquiries from students and departments, addressing both basic questions and complex issues.
• Support student registration, enrolment, and class assignment through the CRM system.
• Monitor student attendance and coursework submission deadlines in liaison with lecturers to track student progress.
• Collect, collate, and distribute coursework for assigned programmes.
• Maintain and update student records and databases (CRM and VLE), ensuring data accuracy and compliance with policies.
• Assist with the organisation of induction week activities, examination boards, and other academic events.
• Act as the first point of contact within the academic department for student academic and welfare matters, escalating issues as appropriate.
• Ensure safeguarding and PREVENT duties are upheld, and that students comply with organisational policies on behaviour, health and safety, and welfare.
• Conduct regular student surveys and feedback collection to support continuous improvement of programmes.
• Participate in open days and visit days, providing information and guidance to prospective students.
• Undertake relevant training and development, and perform additional duties as assigned by management.

Skills

Leadership

Problem-solving

Communication

Student engagement

Education

Bachelor's degree in Business or related subject

Tools

CRM system

Job description

Scholars School System is seeking a Student Support Officer to coordinate lecturers' schedules and support academic operations across campuses. You will handle enquiries from students and departments, assist with registration, and help maintain accurate student records using CRM and VLE systems.

You will also support induction weeks, examination boards, and other events, while upholding safeguarding duties and health and safety policies. Travel between campuses may be required.