Student Support Lead: Inspire Student Success

Elizabeth School of London; Northampton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave 7.2 weeks

Sick pay

Maternity/Paternity pay

EAP (HA Wisdom Wellbeing)

Virtual GP (Livi)

Speak Up Service

Wisdom counselling

Financial, legal advice (Wisdom)

Life & Leadership coaching (Wisdom)

Discounts & perks (Bright Exchange)

Self-development trainings

Job summary

Elizabeth School of London is seeking a dedicated Student Support Coordinator to join the Student Support team. Based at ESL, you will support students academically, emotionally, and personally, working closely with multiple university partners and campus teams to deliver high-quality guidance.

You will lead a small team, coordinate safeguarding and wellbeing services, and help plan inductions, events, and student welfare initiatives across campuses, including occasional travel to partner sites.

Qualifications

• Experience in team management, handling student special needs queries, and supporting ESL with administrative tasks.
• Experience leading and training a small team.
• Experience with data handling and Registry Support systems.
• Experience collaborating with multidisciplinary teams to develop an effective support system.

Responsibilities

• Motivate, train, and support the administrative staff of the Student Support Office to ensure continuous delivery of quality service.
• Attend regular training events and acquire required ESL certifications for OFS applications.
• Act as first point of contact for student support and provide guidance when needed.
• Disseminate information related to students' courses to relevant cohorts (terms, inductions, events).
• Coordinate diverse communication formats for students and address inquiries or concerns.

Skills

Team management

Leadership training

Data handling

Multidisciplinary collaboration

Education

Higher Education experience

Tools

Registry Support system

Job description

Elizabeth School of London is seeking a dedicated Student Support Coordinator to join the Student Support team. Based at ESL, you will support students academically, emotionally, and personally, working closely with multiple university partners and campus teams to deliver high-quality guidance.

You will lead a small team, coordinate safeguarding and wellbeing services, and help plan inductions, events, and student welfare initiatives across campuses, including occasional travel to partner sites.