Student Success Advisor (Part-Time)

Liverpool John Moores University Students' Union (JMSU); Liverpool; On-site; GBP 16,531,000 - 20,664,000; Part time

Job summary

Liverpool John Moores University Students' Union is seeking a compassionate Student Advisor (Part Time) to join the Voice & Support team, empowering our students to belong, be heard and thrive. You will provide independent, confidential advice to LJMU students, helping them understand options and university procedures including appeals, complaints, disciplinary matters and mitigating circumstances.

You’ll manage your own caseload, support students through formal processes, develop useful

Qualifications

• Provides confidential, impartial advice and information to students.
• Maintains accurate records and manages a varied caseload.
• Communicates clearly and compassionately about sensitive issues.
• Demonstrates strong listening, problem-solving and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to equity, diversity and inclusion.

Responsibilities

• Provide independent, confidential advice on options and university procedures (appeals, complaints, disciplinary matters, mitigating circumstances).
• Support students with complex or sensitive situations and connect them to specialist services when needed.
• Manage your own caseload and support students through formal processes.
• Develop guidance and resources for students and identify themes to improve services.

Skills

Confidential advice

Caseload management

Clear communication

Active listening

Problem solving

Organisation

Teamwork

Equity & inclusion

Job description

Liverpool John Moores University Students' Union is seeking a compassionate Student Advisor (Part Time) to join the Voice & Support team, empowering our students to belong, be heard and thrive. You will provide independent, confidential advice to LJMU students, helping them understand options and university procedures including appeals, complaints, disciplinary matters and mitigating circumstances.

You’ll manage your own caseload, support students through formal processes, develop useful