Student Advisor (Part Time)

John Moores Students' Union; Liverpool; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Flexible working patterns

Job summary

John Moores Students' Union in Liverpool seeks an independent, confidential adviser to support LJMU students with options and university procedures, including appeals, complaints, disciplinary matters and mitigating circumstances. You will manage your own caseload and guide students through formal processes.

You will develop clear guidance and resources, identify recurring themes to improve services, and work flexibly with evenings and weekends occasionally to meet demand.

Qualifications

• Experience providing confidential, impartial advice or support.
• Able to manage a varied caseload and keep accurate records.
• Clear, compassionate communication, including around sensitive issues.
• Strong listening, problem-solving and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to equity, diversity and inclusion.

Responsibilities

• Provide independent, confidential advice to LJMU students.
• Help students navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances.
• Manage your own caseload and support students through formal processes.
• Develop useful guidance and resources for students.
• Identify themes from casework to improve services and strengthen the student voice.

Skills

Confidential advice experience

Caseload management

Clear communication

Active listening

Problem solving

Organisational skills

Independence and teamwork

Job description

You'll provide independent, confidential advice to LJMU students, helping them understand their options and navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances. You'll also support students experiencing complex or sensitive situations, making sure they are connected with the right specialist support where needed. You'll manage your own caseload, support students through formal processes, develop useful guidance and resources, and identify themes from casework that can help improve services and strengthen the student voice.

• Has experience of providing confidential, impartial advice, information or support.
• Can manage a varied caseload and maintain accurate records.
• Communicates clearly and compassionately, including around sensitive issues.
• Has strong listening, problem-solving and organisational skills.
• Can work confidently both independently and as part of a team.
• Shares our commitment to equity, diversity and inclusion.

Previous experience in higher education, a Students' Union or an advice setting is useful, but isn't essential.

This is a part-time role averaging 21 hours per week. We work flexibly but are open to discussion about work patterns. Please note you will be required to work evenings and weekends on occasion to meet the needs of the service.