Student Advisor (Part Time)

Liverpool John Moores University Students' Union (JMSU); Liverpool; On-site; GBP 16,531,000 - 20,664,000; Part time

Job summary

Liverpool John Moores University Students' Union is seeking a compassionate Student Advisor (Part Time) to join the Voice & Support team, empowering our students to belong, be heard and thrive. You will provide independent, confidential advice to LJMU students, helping them understand options and university procedures including appeals, complaints, disciplinary matters and mitigating circumstances.

You’ll manage your own caseload, support students through formal processes, develop useful

Qualifications

• Provides confidential, impartial advice and information to students.
• Maintains accurate records and manages a varied caseload.
• Communicates clearly and compassionately about sensitive issues.
• Demonstrates strong listening, problem-solving and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to equity, diversity and inclusion.

Responsibilities

• Provide independent, confidential advice on options and university procedures (appeals, complaints, disciplinary matters, mitigating circumstances).
• Support students with complex or sensitive situations and connect them to specialist services when needed.
• Manage your own caseload and support students through formal processes.
• Develop guidance and resources for students and identify themes to improve services.

Skills

Confidential advice

Caseload management

Clear communication

Active listening

Problem solving

Organisation

Teamwork

Equity & inclusion

Job description

We’re looking for a compassionate, organised and confident Student Advisor (Part Time) to join our Voice & Support team and empower our students to Belong, be Heard and, to Thrive

You’ll provide independent, confidential advice to LJMU students, helping them understand their options and navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances. You’ll also support students experiencing complex or sensitive situations, making sure they are connected with the right specialist support where needed.

You’ll manage your own caseload, support students through formal processes, develop useful guidance and resources, and identify themes from casework that can help improve services and strengthen the student voice.

We’re looking for someone who:

• Has experience of providing confidential, impartial advice, information or support.
• Can manage a varied caseload and maintain accurate records.
• Communicates clearly and compassionately, including around sensitive issues.
• Has strong listening, problem-solving and organisational skills.
• Can work confidently both independently and as part of a team.
• Shares our commitment to equity, diversity and inclusion.

Previous experience in higher education, a Students’ Union or an advice setting is useful, but isn’t essential.

If you enjoy helping people, making sense of complex situations and want your work to have a positive impact on students, we’d love to hear from you.

This is a part-time role averaging 21 hours per week. We work flexibly and are open to discussion about work patterns. Please note you will be required to work evenings and weekends on occasion to meet the needs of the service. This is a fixed term (12 months) role.

For an informal chat about the role please contact [e-mail]

Interviews date: 20 October or 21 October 2026