Part-Time Student Advisor — Guidance & Appeals Support

John Moores Students' Union; Liverpool; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Flexible working patterns

Job summary

John Moores Students' Union in Liverpool seeks an independent, confidential adviser to support LJMU students with options and university procedures, including appeals, complaints, disciplinary matters and mitigating circumstances. You will manage your own caseload and guide students through formal processes.

You will develop clear guidance and resources, identify recurring themes to improve services, and work flexibly with evenings and weekends occasionally to meet demand.

Qualifications

• Experience providing confidential, impartial advice or support.
• Able to manage a varied caseload and keep accurate records.
• Clear, compassionate communication, including around sensitive issues.
• Strong listening, problem-solving and organisational skills.
• Ability to work independently and as part of a team.
• Commitment to equity, diversity and inclusion.

Responsibilities

• Provide independent, confidential advice to LJMU students.
• Help students navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances.
• Manage your own caseload and support students through formal processes.
• Develop useful guidance and resources for students.
• Identify themes from casework to improve services and strengthen the student voice.

Skills

Confidential advice experience

Caseload management

Clear communication

Active listening

Problem solving

Organisational skills

Independence and teamwork

Job description

John Moores Students' Union in Liverpool seeks an independent, confidential adviser to support LJMU students with options and university procedures, including appeals, complaints, disciplinary matters and mitigating circumstances. You will manage your own caseload and guide students through formal processes.

You will develop clear guidance and resources, identify recurring themes to improve services, and work flexibly with evenings and weekends occasionally to meet demand.