Student Services & Reception Specialist

The City of Liverpool College; Liverpool; On-site; GBP 25,000 - 27,000; Full time

Job summary

The City of Liverpool College is seeking a Student Services Advisor to provide a full front of house service at the Learning Resource Centres and College Receptions, delivering high-quality support to students, staff and visitors. The role includes administrative duties and some evening work during enrolment and examination periods.

The successful candidate will have customer-oriented experience and a commitment to college policies, including equality and diversity, with the ability to work

Qualifications

• Minimum Grade C in English and Mathematics or equivalent.
• Experience in a customer-oriented environment.
• Experience and knowledge of customer care procedures.
• Good presentation and written communication skills.
• Ability to use Office365, the College app, etc.
• Ability to work in a team and on own initiative.
• Good interpersonal skills and ability to deal with all customers politely.
• Understanding and commitment to College policies and equality and diversity.
• Ability to set high standards for students and colleagues.
• Positive, self-motivated personality.
• Willingness to assist internal and external stakeholders.
• Flexibility to adapt workload during enrolment/exam periods.

Responsibilities

• Be a first point of contact for Student Services and welcome students, visitors and customers.
• Maintain the Reception service desk and waiting area with high-quality customer service.
• Assist students in using the Learning Resource Centres and digital services.
• Provide services to students (ID cards, travel passes, print credits).
• Process mail and deliveries and manage parcel security.
• Support PayMyStudent queries and student financial support applications.
• Follow college cash handling protocols and financial regulations.
• Act as Fire Marshal or First Aider when required.
• Support the One College, One Mindset initiative.
• Support enrolment, open evenings and recruitment events.
• Follow departmental policies, procedures and service standards.
• Adhere to GDPR, Equality and Financial Regulations.
• Carry out other duties as required and participate in professional development and training.

Skills

Customer service

Office365

Written comms

Teamwork

IT literacy

Policy adherence

Education

GCSE English/Math

Tools

PayMyStudent

Job description

The City of Liverpool College is seeking a Student Services Advisor to provide a full front of house service at the Learning Resource Centres and College Receptions, delivering high-quality support to students, staff and visitors. The role includes administrative duties and some evening work during enrolment and examination periods.

The successful candidate will have customer-oriented experience and a commitment to college policies, including equality and diversity, with the ability to work