Student Experience & Front Desk Assistant

Leeds City College; Leeds; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Annual leave 44 days + bank holidays

Pension schemes

CPD opportunities

Job summary

Leeds City College's Rothwell Campus is seeking a welcoming Front of House Customer Experience Assistant to be the first point of contact for students, visitors and staff. You will manage reception, provide excellent service and carry out administrative duties to ensure smooth day-to-day campus operations.

The role is part-time, 18 hours per week over 40 weeks, with a salary of £11,814.09 per annum. The successful candidate will foster an inclusive environment where adult learners can thrive.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service skills with a welcoming approach.
• Good organisational skills and accuracy in administrative records.
• Good IT skills and experience using digital systems.
• Collaborative team player who can work across departments.

Responsibilities

• Be the welcoming first point of contact for students, visitors, staff and stakeholders.
• Deliver an outstanding customer experience through professional reception and administrative support.
• Support the smooth day-to-day running of our dedicated adult counselling campus.
• Assist with enrolment, and student administration, working closely with curriculum, admissions and student recruitment teams.
• Provide information and guidance in person, by telephone and via email.
• Help create a safe, inclusive and supportive environment where adult learners feel welcomed, valued and able to succeed.
• Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.

Skills

Communication

Customer service

Organisational skills

IT skills

Team player

Tools

Digital systems

Job description

Leeds City College's Rothwell Campus is seeking a welcoming Front of House Customer Experience Assistant to be the first point of contact for students, visitors and staff. You will manage reception, provide excellent service and carry out administrative duties to ensure smooth day-to-day campus operations.

The role is part-time, 18 hours per week over 40 weeks, with a salary of £11,814.09 per annum. The successful candidate will foster an inclusive environment where adult learners can thrive.