Student Services Advisor

The City of Liverpool College; Liverpool; On-site; GBP 25,000 - 27,000; Full time

Job summary

The City of Liverpool College is seeking a Student Services Advisor to provide a full front of house service at the Learning Resource Centres and College Receptions, delivering high-quality support to students, staff and visitors. The role includes administrative duties and some evening work during enrolment and examination periods.

The successful candidate will have customer-oriented experience and a commitment to college policies, including equality and diversity, with the ability to work

Qualifications

• Minimum Grade C in English and Mathematics or equivalent.
• Experience in a customer-oriented environment.
• Experience and knowledge of customer care procedures.
• Good presentation and written communication skills.
• Ability to use Office365, the College app, etc.
• Ability to work in a team and on own initiative.
• Good interpersonal skills and ability to deal with all customers politely.
• Understanding and commitment to College policies and equality and diversity.
• Ability to set high standards for students and colleagues.
• Positive, self-motivated personality.
• Willingness to assist internal and external stakeholders.
• Flexibility to adapt workload during enrolment/exam periods.

Responsibilities

• Be a first point of contact for Student Services and welcome students, visitors and customers.
• Maintain the Reception service desk and waiting area with high-quality customer service.
• Assist students in using the Learning Resource Centres and digital services.
• Provide services to students (ID cards, travel passes, print credits).
• Process mail and deliveries and manage parcel security.
• Support PayMyStudent queries and student financial support applications.
• Follow college cash handling protocols and financial regulations.
• Act as Fire Marshal or First Aider when required.
• Support the One College, One Mindset initiative.
• Support enrolment, open evenings and recruitment events.
• Follow departmental policies, procedures and service standards.
• Adhere to GDPR, Equality and Financial Regulations.
• Carry out other duties as required and participate in professional development and training.

Skills

Customer service

Office365

Written comms

Teamwork

IT literacy

Policy adherence

Education

GCSE English/Math

Tools

PayMyStudent

Job description

Student Services Advisor

Application Deadline: 4 September 2026

Department: LRC & Reception

Employment Type: Permanent

Location: Liverpool

Compensation: £25,299 - £26,812 / year

Description

Job Title: Student Services Advisor

Department: LRC and Reception

Salary: £25,299 to £26,812 per annum

Job Type: Permanent, Full-time (35 hours per week)

The City of Liverpool College are seeking a Student Services Advisor to provide a full front of house service, offering a professional and high-quality service to students, staff and visitors at Learning Resource Centres and occasionally the College Receptions. There are also some administrative duties incorporated into this post.

The successful candidate will have experience of working in a customer orientated environment and experience and knowledge of customer care procedures. You must have the ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity. This post also requires some evening working, and flexibility around working hours and location on occasion, particularly during enrolment and examination periods.

Key Responsibilities

1. To be a first point of contact for Student Services, welcoming students, visitors, and other customers using Reception and LRC services, and dealing with requests for information and enquiries as appropriate.
2. To help maintain the Reception service desk and visitors’ waiting area and provide a high standard of customer service at all times.
3. To support students in their usage of the Learning Resource Centres, including assisting them to log in and use digital services, access learning resources and study spaces within the LRC, and help maintain an environment conducive to study.
4. To provide services to students such as ID cards, travel passes, print credits, etc.
5. To process incoming and outgoing mail and deliveries and maintain parcel security and the post room.
6. To support students with their usage of PayMyStudent (student financial support system) and answer queries relating to their application.
7. To be compliant with college cash handling protocols and financial regulations, and work in accordance with these regulations.
8. To act as a Fire Marshal or First Aider, as required, in the event of an incident.
9. To actively support and implement the 'One College, One Mindset' initiative.
10. To support key cross college activities such as enrolment, open evenings and recruitment events.
11. To follow departmental policies and procedures and operate within service standards at all times.
12. To adhere to organisational policies and procedures such as GDPR, Equality and Financial Regulations.
13. To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
14. To make full use of new technology in all aspects of job requirements.
15. To participate fully in:
    • Professional development
    • In-service training opportunities which are made available
    • The delivery of in-service training to others in the area of specific responsibility
    • The college appraisal scheme

Skills, Knowledge and Expertise

Essential criteria

1. Minimum Grade C in English and Mathematics or equivalent
2. Experience of working in a customer-oriented environment.
3. Experience and knowledge of customer care procedures.
4. Good presentation and written communication skills.
5. Ability to use current and emerging information technology such as Office365, the College app, etc.
6. Ability to work both as part of a team and on own initiative.
7. Good inter-personal skills and the ability to deal with all customers in a friendly and efficient manner.
8. Ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity.
9. Ability to set high standards for students, colleagues and for themselves.
10. Positive personality – self-motivated.
11. Willingness to assist and interact with internal and external stakeholders.
12. Ability to be flexible and adapt workload/priorities to meet the demand of the unit.
13. Ability to perform a variety of functions within a team with a positive approach to change.
14. Clear personal commitment to meeting and surpassing customer expectations.

Desirable criteria:

1. Understanding and an awareness of an educational environment.
2. Ability to answer enquiries using information retrieval systems (i.e. on-line databases).
3. First aid and/or Fire Marshall training certificate.
4. Commitment to keep up to date with new and emerging technologies and resources, and horizon scanning to identify potential opportunities to enhance the service.
5. Speak/understand another language.

Please Note This role may close earlier than the advertised deadline if