Student Services Assistant

School Improvement Liverpool Ltd; Liverpool; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

School Improvement Liverpool Ltd in Liverpool is seeking a Student Services Assistant for St Edward's College to support student-focused administration and daily operations. You will act as the first contact for parents and visitors and help uphold the school's Catholic ethos in every interaction.

Responsibilities include managing the school calendar and email inbox, handling forms and post, organising events and parents' evenings, and supporting welfare and first aid procedures in line with

Qualifications

• Experience in school or educational setting preferred.
• Understanding of data protection and confidentiality.
• First aid and student welfare knowledge beneficial.

Responsibilities

• Serve as first point of contact for student, parent and visitor inquiries.
• Maintain school calendar and record/information systems.
• Manage email inbox and forward messages to staff.
• Organise and distribute post and forms; support staff as needed.
• Coordinate stock and purchasing processes; ensure best value.
• Assist with events, parents evenings and meetings; provide room setups and refreshments.
• Ensure data protection compliance and secure handling of records.

Skills

Good communication

Organisational skills

IT literacy

Attention to detail

Safeguarding knowledge

Tools

MS Office

Job description

Student Services Assistant (St. Edwards College)

THE COLLEGE TODAY St Edward's College is a Catholic school, located in the heart of Liverpool, educating 11-18 year olds. With its strong track record of academic success, pastoral care, and enrichment of every student, the school has become highly popular and is consistently oversubscribed, receiving 900 applications for just 176 Year 7 places. The College has built close ties with local community, including a partnership with its co-located primary school, forming the Cathedral Choir School for the Liverpool Metropolitan Cathedral. The College offers a broad range of extracurricular activities, from music and drama to a wide variety of sports, and academic clubs such as mathematics and science, where students have excelled in national competitions. These activities are supported by excellent sports facilities, including an indoor swimming pool. The thriving Sixth Form, with over 300 students, is one of the largest in the city and is further enhanced by the Honours Programme, which targets Oxbridge and Russell Group universities. In September 2024, the College appointed a new Headteacher, who has a compelling vision to make St Edward's College the preeminent Catholic school in the city and beyond. With their leadership, the College is set to enter an exciting new chapter, continuing to build on its successes and offering even greater opportunities for its students.

Role Information

Job Title Student Services Assistant Job Type Finance & Administration Job Phase N/A Location Liverpool

Grade NJC9 Actual Salary Information N/A Actual Salary Range 24106 Contract Type Permanent Contract Term Full time, Term time only Closing Date Friday, November 6th, 2026

About the Role

The Student Services Assistant is responsible for supporting with the student focused, administrative and operational processes within the school. They will also act as the initial point of contact for parents, visitors and other stakeholders so will be an ambassador for the school and embody the values, mission and Catholic ethos of the school in all interactions.

Key Responsibilities

General administration

• Act as the first port of call for all student related enquiries and signpost students as appropriate.
• Update manual and computerised record/information systems Update and maintain the school calendar.
• Assist with managing the school’s email inbox, ensuring the school meets its expected response times and emails are forwarded to the relevant staff member as necessary.
• Manage and organise completed forms from parents.
• Organise and distribute incoming and outgoing post.
• Provide administrative support to staff as required.
• Order, monitor and manage stock, ensuring best value following the school’s purchasing processes.
• Carry out filing, printing and photocopying/reprographics.
• Maintain the operation of the printer and photocopier to ensure it’s ready to use at all times, resolving any issues as necessary.
• Assist with organising parents’ evenings and other meetings and events, including the organisation of rooms and equipment, and providing refreshments as required.
• Keep records in accordance with the school’s record retention schedule and data protection law, ensuring information security and confidentiality at all times.

Reception duties.

• Undertake any other duties or responsibilities commensurate with the grade and nature of the post, as reasonably directed by the Principal or Line Manager.

Events

• Organise vaccine clinics.
• Organise Parents' Evenings and other meetings. Assist with the organisation of school events such as Founders' Evening, Remembrance Day and St Edward's Mass.
• Assist with Open Evenings.

Written communication

• Write and send email responses that are professional and uphold the school’s vision and values.
• Distribute communications on behalf of other staff as directed. First aid & student welfare
• Act as the designated officer for all first aid matters for students, staff & visitors.
• Complete appropriate documentation for first aid and accidents as per school policy.
• Administration of student medicines in line with school policy. Inform next of kin of in school incidents

Personal Qualities

• Good oral and written communications skills
• Ability to respond quickly and effectively to issues that arise
• Ability to plan, organise and prioritise to meet deadlines
• Ability to use own initiative and take action accordingly
• Excellent attention to detail
• Ability to use IT packages including word processing, spreadsheets and presentation software
• Ability to use relevant office equipment effectively
• Ability to build effective working relationships with colleagues
• Understanding of data protection and confidentiality
• Understanding of safeguarding
• School experience

Application Information

Closing Date Friday, November 6th, 2026