Student Services Administrator (Experience) — Part-Time 0.8FTE

University of York; York and North Yorkshire; On-site; GBP 20,000 - 26,000; Part time

Job summary

The University of York is seeking a part-time Student Services Administrator (Experience) on a fixed-term basis until October 2027. The role supports York Law School and the Department of Sociology, handling a wide range of student-administrative tasks for a diverse student body, including international students.

Key duties include maintaining records, processing forms, responding to queries, visa monitoring, and helping with student events and communications. Interview date is to be confirmed.

Qualifications

• Experience in a varied administrative role balancing competing priorities.
• Excellent customer service across multiple channels.
• Ability to record, analyse, interpret and report information/data.

Responsibilities

• Maintain up-to-date student records.
• Process forms related to leave of absence, transfers and appeals.
• Respond to student queries in person, email, phone, and reception.
• Support student engagement and visa monitoring.
• Contribute to delivery of student events and forums.
• Create student-focused communications across newsletters and social media.
• Maintain flexibility to support other Student Services teams.

Skills

Administrative experience

Customer service

Google apps

Microsoft Office

Verbal & written communication

Organisational skills

Education

Level 2 qualification incl Maths & English

Tools

Google applications

Microsoft Office

Job description

The University of York is seeking a part-time Student Services Administrator (Experience) on a fixed-term basis until October 2027. The role supports York Law School and the Department of Sociology, handling a wide range of student-administrative tasks for a diverse student body, including international students.

Key duties include maintaining records, processing forms, responding to queries, visa monitoring, and helping with student events and communications. Interview date is to be confirmed.