Student Recruitment Counsellor

Digital Marketing School; Milton Keynes; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

OTE £40,000+

Bonus program

Job summary

Digital Marketing School in Milton Keynes is seeking a confident Student Recruitment Counsellor to recruit UK home students and guide them through the university application, Student Finance and enrolment process. The role involves regular telephone communication, handling enquiries, and supporting students through documentation and progression to enrolment.

The position is full-time, office-based in Milton Keynes, with a performance-based bonus and training opportunities.

Qualifications

• Confident communicator with outbound calling experience.
• Strong organisational skills and attention to detail.
• Proactive, target-driven attitude with a focus on recruitment targets.
• Experience in customer service or admissions is advantageous but not essential.

Responsibilities

• Make outbound calls to prospective students and follow up throughout the recruitment process.
• Understand applicants' qualifications and guide them through applications and enrolment.
• Assist with Student Finance England applications and document preparation.
• Maintain CRM records and monitor application progress.
• Convert enquiries into enrolments while meeting individual and team targets.
• Collaborate with admissions teams to ensure a positive student experience.

Skills

Excellent communication

Outbound calls

Persuasive phone manner

Organisational skills

Target-driven

Relationship building

Customer service

IT literacy

Adaptability to new systems

UK HE knowledge

Tools

CRM software

Job description

£24,000–£28,000 per year, depending on experience

About DMS

Digital Marketing School (DMS) is a growing training institution based in Milton Keynes, committed to providing accessible, career-focused education and supporting students in achieving their academic and professional ambitions.

As we continue to grow, we are looking for a confident, motivated and results-driven Student Recruitment Counsellor to join our team, focusing on recruiting and supporting UK home students.

This is an exciting opportunity for someone who enjoys working with people, building relationships and helping students take the next step in their education.

The Role

As a Student Recruitment Counsellor, you will be responsible for contacting prospective students, understanding their educational needs and guiding them through the university application, Student Finance and enrolment process.

The role involves regular telephone communication, managing student enquiries, providing ongoing support and converting prospective students into successful enrolments.

Key Responsibilities

• Make outbound calls to prospective students, respond to enquiries and follow up regularly throughout the recruitment process.
• Understand students' qualifications, circumstances and career aspirations to recommend suitable courses.
• Guide students through applications, documentation, interviews and enrolment.
• Support students with Student Finance England applications, including completing forms, preparing documents and tracking application progress.
• Maintain regular communication with students, answering questions and ensuring they complete all necessary steps.
• Manage student records, update the CRM system and monitor application progress.
• Convert enquiries into successful enrolments while achieving individual and team recruitment targets.
• Work closely with admissions teams and internal colleagues to ensure a positive student experience.

What we are looking for

• Excellent communication and interpersonal skills.
• Confidence in making outbound telephone calls and engaging with prospective students.
• A friendly, professional and persuasive telephone manner.
• Strong organisational skills and attention to detail.
• A proactive, motivated and target-driven attitude.
• The ability to build relationships and provide excellent customer service.
• Good IT skills and the ability to learn new systems quickly.
• Previous experience in student recruitment, admissions, customer service or sales would be advantageous but is not essential.
• Knowledge of UK higher education and Student Finance England would be beneficial.
• The right to work in the UK.

What we offer

• Attractive performance-based bonus | OTE £40,000+.
• Comprehensive training and ongoing professional development.
• Career progression opportunities within a growing organisation.
• Access to an online GP service.
• Employee Assistance Programme and wellbeing support.
• A friendly, supportive and collaborative working environment.
• The opportunity to help students achieve their educational and career ambitions.

This is a full-time, permanent, office-based position in Milton Keynes.