Student Enrolment Consultant

GBS Group (UK); Basingstoke and Deane; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave plus 8 public holidays

Workplace pension scheme

Tuition reimbursement

Flexible benefits

Employee referral scheme

Discretionary annual performance bonus

Reward and recognition programme

£500 referral bonus

Discretionary annual performance bonus

Job summary

An educational institution is seeking a Student Recruitment Advisor to attract and enroll prospective students. The successful candidate will utilize their sales and communication skills to guide students through the admissions process while providing exceptional customer service. Responsibilities include managing recruitment pipelines, maintaining records via a CRM, and assisting with various recruitment initiatives. Ideal candidates should demonstrate resilience and have a strong understanding of the institution's programs, while being goal-oriented and skilled in time management.

Qualifications

• Proven sales skills to identify goals of prospective students.
• Excellent communication across various channels.
• Strong customer service to address inquiries professionally.
• Ability to listen and respond with tailored solutions.
• Effective guidance through the enrolment process.

Responsibilities

• Manage student recruitment pipelines and track admissions data.
• Utilize CRM for maintaining accurate records of interactions.
• Engage prospective students through multiple communication channels.
• Provide guidance on Student Finance and financial support.
• Assist with special recruitment and enrolment projects.

Skills

Sales acumen

Communication skills

Customer service skills

Active listening

Closing skills

Time management

Goal orientation

Resilience and persistence

Program knowledge

Job description

About Us

GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

About the Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

This role is not eligible for visa sponsorship!

Responsibilities

• Track enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

Qualifications & Skills

• Sales acumen: identify the needs and goals of prospective students and recommend suitable programs; utilize effective selling techniques to achieve enrolment targets.
• Communication skills: effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails and other platforms.
• Customer service skills: provide exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active listening: listen attentively to the needs and concerns of prospective students and respond with tailored solutions and support.
• Closing skills: effectively guide prospective students through the enrolment process and overcome objections to secure commitments and enrolments.
• Time management: efficiently manage time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal orientation: set ambitious recruitment targets and work diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and persistence: demonstrate resilience and persistence in the face of rejection or challenges and maintain motivation to meet recruitment targets.
• Program knowledge: maintain in‑depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes.

Benefits

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Equal Opportunities

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.