Student Pathways Enquiries & Guidance Advisor

Plumpton College; Lewes; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

26 Days’ annual leave

Local Government Pension Scheme

CPD and professional development

Disability Confident employer

Job summary

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll guide prospective students and provide accurate information about college offerings, admissions, fees and courses.

You will support the admissions team to ensure a smooth application journey, collaborate with internal teams and attend college events as our ambassador. The role requires high-volume customer service experience and strong IT skills, with

Qualifications

• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.

Responsibilities

• Answer enquiries across multiple platforms – in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

Skills

High-volume customer service

Organisational skills

IT proficiency

Microsoft Office

Tools

Database management

Job description

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll guide prospective students and provide accurate information about college offerings, admissions, fees and courses.

You will support the admissions team to ensure a smooth application journey, collaborate with internal teams and attend college events as our ambassador. The role requires high-volume customer service experience and strong IT skills, with