EAG Advisor

Teaching Vacancies; Lewes; On-site; GBP 24,000 - 30,000; Full time

Job summary

Plumpton College in Lewes is seeking an Enquiries, Advice, and Guidance Adviser to deliver excellent customer service and guide prospective students through information about our courses and admissions.

You will handle enquiries across in person, phone and online and work with the admissions team to ensure a smooth applicant journey, attending college events as our ambassador and supporting colleagues with a flexible, client-focused approach.

Qualifications

• Experience in high-volume customer service.
• Strong organisational skills and ability to meet deadlines.
• IT proficiency with Microsoft Office and database management.

Responsibilities

• Answer enquiries across multiple platforms – in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support admissions team to ensure a smooth journey for applicants.
• Collaborate with internal teams and attend college events as our ambassador.

Skills

Customer service

Organisational skills

Flexible hours

Tools

Microsoft Office

Database management

Job description

What skills and experience we're looking for

Plumpton College is a leading provider of land and environmental education in the UK, situated in the heart of the South Downs National Park. We offer a wide range of vocational and academic courses for students of all ages studying from level 1 to Masters degree and across nineteen subject areas including agriculture, animal management, veterinary sciences, horticulture, equine studies, wine, and environmental studies.

Our approach is underpinned by our core values — Professional, Ambitious, Passionate, Supportive, Progressive, and Enterprising — which guide everything we do. We are proud to foster a culture that expects high standards, encourages innovation, and prioritises the learner experience.

About the role

• Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.

You will

• Answer enquiries across multiple platforms – in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

You will bring:

• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

What the college offers its staff

We offer a competitive salary and a generous benefits package, including 26 Days’ annual leave plus bank holidays and efficiency days. The role is eligible for the Local Government Pension Scheme, including employer contributions and life assurance. Staff also benefit from high‑quality CPD and professional development opportunities. As a Disability Confident Committed employer and signatory of the Menopause Pledge, we are proud to support an inclusive working environment.

New colleagues benefit from a structured induction, a supported four‑month probationary period, and a strong coaching culture led by in‑house Level 5 trained coaches.

Employees also enjoy lifestyle and wellbeing benefits, including eligibility for a TOTUM and Blue Light Card, free eye tests, free use of our onsite gym, cycle‑to‑work scheme, electric vehicle salary sacrifice, discounted Plumpton produce and courses, free onsite parking, and access to our Employee Assistance Programme.

Our commitment to wellbeing and community is further demonstrated through active EDI and Sustainability committees, regular staff events and social activities throughout the year.

We reserve the right to interview or close the vacancy early should we receive a high volume of applications. Early applications are strongly encouraged.

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis.

Plumpton is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.