Student Lifecycle Ops Coordinator - Flexible Role

University of Derby; Markeaton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

38 days annual leave (incl. BHs)

Local Government Pension Scheme

Wellbeing benefits and EAP

Staff discounts

Onsite gym discount

Cycle to Work

Flexible working

Personal and professional development

Job summary

University of Derby is seeking a proactive Student Lifecycle Operations Officer to support administrative, operational and student-facing activities across Registry. The role involves recruitment, enrolment, communications and events, with a strong focus on data accuracy and customer service.

You will work collaboratively with colleagues across the University, managing varied priorities, responding to enquiries and contributing to service improvements within a flexible fixed-term framework.

Qualifications

• Education to HND level or equivalent or substantial professional experience.
• GCSE English and Mathematics at Grade C/4 or above or equivalent.
• Experience in administration, customer service, recruitment, student support or operational delivery.

Responsibilities

• Support student recruitment, enrolment, communications and events across Registry.
• Manage student records, data and enquiries to ensure accurate, timely information.
• Contribute to service improvements and provide high-quality customer service to students and staff.

Skills

Strong communication

Organisational skills

Attention to detail

Customer service

Data management

Project work

MS Office

Business systems

Prioritisation

Independent working

Education

HND level or equivalent

GCSE English and Maths (C/4+)

Tools

Microsoft Office

Database systems

Job description

University of Derby is seeking a proactive Student Lifecycle Operations Officer to support administrative, operational and student-facing activities across Registry. The role involves recruitment, enrolment, communications and events, with a strong focus on data accuracy and customer service.

You will work collaboratively with colleagues across the University, managing varied priorities, responding to enquiries and contributing to service improvements within a flexible fixed-term framework.