Student Lifecycle & Registry Operations Lead

Derby; East Midlands; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave (38 days incl. B

Wellbeing benefits

Staff discounts

Job summary

The University of Derby is seeking a proactive Student Lifecycle Operations Officer to join the Registry during an exciting transformation. This fixed-term, on-site role provides administrative, operational, recruitment and student-facing support across the student lifecycle, from recruitment through to graduation.

You will handle enquiries, maintain records, support events such as Open Days and graduation, and contribute to process improvements to enhance efficiency and the student experience.

Qualifications

• Excellent communication and interpersonal skills, written and verbal.
• Strong organisational skills with the ability to manage competing demands.
• Experience in administration, customer service, recruitment, student support or professional services.

Responsibilities

• Provide professional administrative support across Registry and External Relations functions, ensuring activities are delivered accurately and on time.
• Act as a point of contact for students, prospective students, staff and external stakeholders, providing advice and guidance.
• Support recruitment, conversion and student engagement activities throughout the student journey.
• Assist with planning and delivery of University events (Open Days, Applicant Visit Days, enrolment, Clearing, graduation).
• Maintain records and databases, ensuring accuracy, integrity and compliance.

Skills

Strong communication

Organisational skills

Customer service

Education

HND level or equivalent

GCSE English and Mathematics (Grade C/4 or above)

Tools

CRM systems

Microsoft Office

Job description

The University of Derby is seeking a proactive Student Lifecycle Operations Officer to join the Registry during an exciting transformation. This fixed-term, on-site role provides administrative, operational, recruitment and student-facing support across the student lifecycle, from recruitment through to graduation.

You will handle enquiries, maintain records, support events such as Open Days and graduation, and contribute to process improvements to enhance efficiency and the student experience.