Registry Officer (Student Lifecycle)

Cardiff Met; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave 25–30 days

LGPS pension

Family-friendly policies

Library & digital services access

Sports & fitness facilities

Wellbeing support (Health Assured)

Job summary

Cardiff Met in Wales is seeking a Registry Officer (Student Lifecycle) to support enrolment, records management and graduation processes, contributing to efficient and compliant student services. You will help ensure data integrity across university systems and deliver high-quality administrative support during digital transformation.

Working in a busy, customer‑focussed team, you will respond to student and staff enquiries, produce official transcripts and certificates, and assist committees

Qualifications

• Experience in maintaining records within a complex information system.
• Ability to manage competing priorities to meet deadlines and service standards.
• Strong IT skills with databases and enterprise systems.
• Confidentiality, data protection and information governance knowledge.
• Experience in higher education settings is advantageous.

Responsibilities

• Support enrolment, student records management, assessment administration and graduation processes.
• Maintain accurate records across University systems with data quality and compliance.
• Produce and verify official student documentation including transcripts and certificates.
• Respond to enquiries from students, staff and external stakeholders with excellent service.
• Provide admin support to committees, projects and meetings for governance and service delivery.
• Contribute to process improvements and new ways of working to enhance efficiency.

Skills

Data accuracy

Customer service

Attention to detail

MS Office

Records management

Stakeholder communication

Education

Higher Education experience preferred

Tools

Student information system

MS Excel

Job description

At Cardiff Met, we're committed to delivering an outstanding student experience through excellent service, effective administration and high-quality data. Registry Services sits at the heart of the University, supporting students throughout their entire journey, from enrolment through to graduation, while ensuring the integrity of the records, processes and systems that underpin the University's operation.

As a Registry Officer (Student Lifecycle), you'll join a collaborative and customer-focused team providing administrative support across a broad range of Registry activities. This role has been established to provide additional operational capacity during a significant period of organisational and digital transformation, helping to ensure excellent service delivery while supporting wider improvement initiatives across the University.

You'll work across a variety of student administration processes, maintaining accurate records, supporting key operational activities and assisting colleagues and students throughout the student lifecycle. Your work will contribute directly to the delivery of efficient, compliant and student-centred services.

You’ll play a key role by:

• Supporting a wide range of student lifecycle activities, including enrolment, student records management, assessment administration, academic outcomes and graduation processes.
• Maintaining accurate student, curriculum and operational records across University systems, ensuring high standards of data quality and regulatory compliance.
• Producing, verifying and issuing official student documentation, including transcripts, certificates and digital credentials.
• Responding to enquiries from students, staff and external stakeholders, providing accurate advice and excellent customer service.
• Providing administrative support to committees, projects, meetings and operational activities, helping to ensure effective governance and service delivery.
• Contributing to process improvements and new ways of working that enhance efficiency, service quality and the student experience.

What you’ll bring

You’ll be a highly organised and adaptable administrator with excellent attention to detail and a commitment to delivering outstanding customer service. You'll enjoy working in a busy environment, managing a varied workload and maintaining accurate information across complex systems and processes.

You’ll be confident working with data and digital systems, communicating effectively with a wide range of stakeholders and supporting the delivery of high-quality services across the University.

Additionally, you’ll bring:

• Experience of maintaining and validating records within a complex information system while ensuring accuracy and compliance.
• Experience of providing high-quality administrative support and managing competing priorities to meet deadlines and service standards.
• Strong IT skills, including Microsoft Office applications and the ability to work effectively with databases and enterprise systems.
• Excellent organisational, communication and customer service skills.
• The ability to identify and resolve data discrepancies while maintaining high standards of accuracy and attention to detail.
• An understanding of confidentiality, data protection and information governance principles.

Experience within Higher Education, knowledge of student administration processes, or familiarity with student records and academic administration would be advantageous. Experience of supporting process improvement or organisational change initiatives would also be beneficial. Most importantly, you'll share our commitment to supporting students and delivering excellent services.

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.