Registry Officer (Student Lifecycle)

Cardiff Metropolitan University; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

LGPS pension

Family friendly policies

Library and digital services

Sports facilities

Health Assured wellbeing

Job summary

Cardiff Metropolitan University is seeking a Registry Officer (Student Lifecycle) to support enrolment, records management and graduation processes. You will maintain accurate student data across several university systems and provide official transcripts and documents with attention to detail and compliance.

The role emphasizes customer service, stakeholder communication and contributing to governance and process improvements in a busy registry service during a digital transformation.

Qualifications

• Experience of maintaining and validating records within a complex information system.
• Strong administrative support skills with ability to manage competing priorities.
• Excellent IT skills and effective communication with stakeholders.
• Understanding of confidentiality and data protection principles.

Responsibilities

• Support a wide range of student lifecycle activities including enrolment, records management and graduation processes.
• Maintain accurate student and curriculum records across university systems with high data quality.
• Produce and verify official student documentation such as transcripts and certificates.
• Respond to enquiries with accurate advice and excellent customer service.
• Provide administrative support to committees, projects and meetings.

Skills

Attention to detail

Customer service

Data handling

Record management

Microsoft Office

Databases

Enterprise systems

Organisational skills

Communication

Confidentiality

Data protection

Information governance

Tools

Microsoft Office

Databases

Enterprise systems

Job description

Registry Officer (Student Lifecycle)

At Cardiff Met, we're committed to delivering an outstanding student experience through excellent service, effective administration and high-quality data. Registry Services sits at the heart of the University, supporting students throughout their entire journey, from enrolment through to graduation, while ensuring the integrity of the records, processes and systems that underpin the University's operation.

As a Registry Officer (Student Lifecycle), you'll join a collaborative and customer-focused team providing administrative support across a broad range of Registry activities. This role has been established to provide additional operational capacity during a significant period of organisational and digital transformation, helping to ensure excellent service delivery while supporting wider improvement initiatives across the University.

You’ll work across a variety of student administration processes, maintaining accurate records, supporting key operational activities and assisting colleagues and students throughout the student lifecycle. Your work will contribute directly to the delivery of efficient, compliant and student-centred services.

Key responsibilities

• Supporting a wide range of student lifecycle activities, including enrolment, student records management, assessment administration, academic outcomes and graduation processes.
• Maintaining accurate student, curriculum and operational records across University systems, ensuring high standards of data quality and regulatory compliance.
• Producing, verifying and issuing official student documentation, including transcripts, certificates and digital credentials.
• Responding to enquiries from students, staff and external stakeholders, providing accurate advice and excellent customer service.
• Providing administrative support to committees, projects, meetings and operational activities, helping to ensure effective governance and service delivery.
• Contributing to process improvements and new ways of working that enhance efficiency, service quality and the student experience.

What you’ll bring

You’ll be a highly organised and adaptable administrator with excellent attention to detail and a commitment to delivering outstanding customer service. You’ll enjoy working in a busy environment, managing a varied workload and maintaining accurate information across complex systems and processes.

You’ll be confident working with data and digital systems, communicating effectively with a wide range of stakeholders and supporting the delivery of high-quality services across the University.

Additionally, you’ll bring:

• Experience of maintaining and validating records within a complex information system while ensuring accuracy and compliance.
• Experience of providing high-quality administrative support and managing competing priorities to meet deadlines and service standards.
• Strong IT skills, including Microsoft Office applications and the ability to work effectively with databases and enterprise systems.
• Excellent organisational, communication and customer service skills.
• The ability to identify and resolve data discrepancies while maintaining high standards of accuracy and attention to detail.
• An understanding of confidentiality, data protection and information governance principles.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

Benefits

• Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact information

For more information about the role please contact Joe Wells on [e-mail].

Inclusive culture

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.