Student Life Experience Advisor

University of Suffolk; Ipswich; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave + 8 bank holidays

Birthday leave option

Flexible working

USS pension 14.5% employer

Staff discounts in Ipswich

Adastral Park Leisure membership

Learning and development opportunities

Staff studying discounts

Cycle to Work

Electric vehicle salary sacrifice

Employee Assistance Programme (EAP)

Staff recognition awards

Job summary

The University of Suffolk is seeking a Student Life Adviser to be the friendly first point of contact for visitors, prospective and current students, and staff. You will deliver accurate information and guidance through in-person and digital channels with warmth and professionalism.

This permanent, full-time role sits in Student Services and offers a supportive team and a comprehensive benefits package. You will handle diverse queries with attention to detail while upholding inclusive values.

Qualifications

• You will have a high level of accuracy and attention to detail.
• Experience of dealing with a range of customers in a busy environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Be the dynamic first point of contact and public face of the University for visitors, prospective and current students, and staff.
• Provide accurate information, advice and guidance through in-person and digital channels.
• Deliver excellent frontline customer service reflecting diverse needs of students and visitors.

Job description

The University of Suffolk is seeking a Student Life Adviser to be the friendly first point of contact for visitors, prospective and current students, and staff. You will deliver accurate information and guidance through in-person and digital channels with warmth and professionalism.

This permanent, full-time role sits in Student Services and offers a supportive team and a comprehensive benefits package. You will handle diverse queries with attention to detail while upholding inclusive values.