Student Life Adviser

University of Suffolk; Ipswich; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Flexible working

Pension (USS)

Staff discounts

Learning & development

Cycle to work

EAP

Birthday leave

Job summary

University of Suffolk is seeking a Student Life Adviser to join its Student Centre team in Ipswich. This full-time role offers 37 hours per week with a salary of £28,778 to £32,080 per annum, Band 3, and a Monday-Thursday, Friday shift pattern.

You will be the first point of contact, delivering frontline information, advice and guidance to students, staff and visitors, with a strong focus on excellent customer service and inclusive communication.

Qualifications

• High level of accuracy and attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Experience dealing with a range of customers and delivering excellent customer service.

Responsibilities

• Provide frontline information, advice and guidance to students, staff and visitors.
• Handle in-person and digital enquiries and ensure inclusive information provision.
• Act as first point of contact at Student Centre and Reception.

Skills

Communication skills

Customer service

Multitasking

Job description

Job Title: Student Life Adviser

Hours: Full-Time, 37 hours per week (1FTE)

Salary: £28,778 to £32,080 per annum, Band 3

Shift Pattern: Monday-Thursday 8.45am-5pm, Friday 8.45am-4.45pm

About The Post

The Student Life Advisers are the dynamic and welcoming first point of contact and public face of the University, providing excellent frontline customer service to all visitors, prospective and current students, and staff. Through in-person and digital communications the team provide a wide range of information and guidance.

Student Life Advisers will have excellent communication and interpersonal skills. They will deliver accurate, inclusive and timely information, advice, and guidance (IAG) on a wide range of topics in a way that reflects and respects the diverse needs of our student body and the wide range of visitors to the university.

About The Team

The Directorate of Education and Student Experience enhances the student experience of all learners by providing support, resources and opportunities for personal and academic growth. Student Services provide frameworks for students to engage with their studies, while welfare focused services underpin a supportive, safe and enriching environment which meets the expectations of stakeholders.

The Student Centre and Reception is the first point of contact for prospective students, current students, internal stakeholders, and the general public to receive advice, assistance and support.

About You

You will have a high level of accuracy and attention to detail with an ability to manage multiple tasks or activities at one time. You will have experience of dealing with a range of customers in a busy environment and provide excellent customer service.

If you feel that you could make a positive contribution within this new opportunity, then we would love to hear from you! Please refer to the full job description for the exact shift pattern and further details on the job responsibilities and requirements.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date: Wednesday 14th October 2026

Interview Date: Wednesday 28th October 2026

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.