Student Information Desk Advisor

University of Exeter; Exeter; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

University of Exeter is seeking a Student Information Desk Advisor to join the Education and Academic Services team. This full-time, fixed-term post runs from 1 October 2026 to 31 July 2027, with hybrid working between campus and home.

The role supports non-academic student services including Fees and Funding, Graduation, and Student Records. The ideal candidate will exhibit strong interpersonal skills, professional demeanour, and the ability to lead a team while delivering prompt, high-quality

Qualifications

• Excellent interpersonal and communication skills.
• Friendly and professional manner.
• Excellent organisational and IT skills.
• Ability to lead a team without supervision, managing performance and developing staff skills, expertise and confidence.

Responsibilities

• Supervise front-desk advisors and support daily operations in the SID team.
• Assist the SID Team Manager in coordinating team activities and coverage.
• Promote a customer-focused approach to ensure prompt, professional, and integrated service.
• Maintain flexible working hours to cover early mornings, evenings, weekends and holidays when required.

Skills

Interpersonal skills

Team leadership

IT skills

Customer service

Tools

MS Office

Job description

About The Role

This full-time post is available from 1 October 2026 on a fixed-term basis to cover a secondment until 31 July 2027.

The starting salary will be from £30,878 on Grade D, depending on qualifications and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home.

We are currently recruiting for the role of Student Information Desk Advisor. The Education and Academic Services (EAS) Directorate provides all the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Student Information Desk team, which provides frontline support to students on a wide range of non-academic subjects including Fees and Funding, Graduation, Student Records, Accommodation and AccessAbility.

The position of Student Information Desk Advisor offers an exciting opportunity for an experienced customer services professional. The University of Exeter is looking for a committed individual who has the required experience and skills to support, develop and shape a high-profile service critical in delivering the best student experience at one of the UKs most ambitious universities.

The Advisor will be part of a dedicated and flexible in-house team. They will work closely with the other Advisors to assist the SID Team Manager by supervising advisors working on the front desk in core day-to-day activities. The post holder will be expected to demonstrate a passion to exceed customer expectations and promote a customer focused approach in the team. They will be responsible for ensuring all customers receive a prompt, professional and integrated service.

About You

We are looking for an individual with:

• Excellent interpersonal and communication skills.
• A friendly and professional manner.
• Excellent organisational and IT skills.
• The ability to lead a team without supervision, managing performance and developing staff skills, expertise and confidence.

The successful applicant will also need to be flexible with working hours to ensure the Student Information Desk is fully operational between 8am and 6pm, Monday to Friday. There will be a requirement for some evening, weekend, bank holiday and University closure day working to cover operational requirements and changes.

Further information

Please contact Roxanne Grimmett, [e-mail].

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

Transform your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

From £30,878 (The starting salary will be from £30,878 on Grade D, depending on qualifications and experience.)