Student Information Desk Advisor

Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Generous leave

Pension contributions

Health and wellbeing

Sustainability focus

Job summary

The University of Exeter is hiring a Student Information Desk Advisor on a full-time, fixed-term basis to cover a secondment until 31 July 2027. The role offers hybrid working with campus and home days.

You will lead the front desk team, supervise advisors, and deliver prompt, professional and integrated student service, supporting areas such as Fees and Funding, Graduation and Accommodation.

Qualifications

• Excellent interpersonal and communication skills.
• A friendly and professional manner.
• Excellent organisational and IT skills.
• The ability to lead a team without supervision, managing performance and developing staff skills, expertise and confidence.

Responsibilities

• Supervise front desk advisors and assist SID Team Manager in daily operations.
• Ensure customers receive prompt, professional and integrated service across Fees and Funding, Graduation, Student Records, Accommodation and AccessAbility.

Skills

Interpersonal skills

Professional manner

Organisational IT skills

Team leadership

Job description

About The Role

Student Information Desk Advisor

This full-time post is available from 1 October 2026 on a fixed term basis to cover a secondment until 31 July 2027.

The starting salary will be from £30,878 on Grade D, depending on qualifications and experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

We are currently recruiting for the role of Student Information Desk Advisor. The Education and Academic Services (EAS) Directorate provides all the key administration and education support activities that underpin the student experience from Fresher's week to Graduation. This role is within the Student Information Desk team, which provides frontline support to students on a wide range of non-academic subjects including Fees and Funding, Graduation, Student Records, Accommodation and AccessAbility.

The position of Student Information Desk Advisor offers an exciting opportunity for an experienced customer services professional. The University of Exeter is looking for a dynamic and committed individual who has the required experience and skills to support, develop and shape a high-profile service critical in delivering the best student experience at one of the UKs most ambitious universities.

The Advisor will be part of a dedicated and flexible in-house team. They will work closely with the other Advisors to assist the SID Team Manager by supervising advisors working on the front desk in core day-to-day activities. The post holder will be expected to demonstrate a passion to exceed customer expectations and promote a customer focused approach in the team. They will be responsible for ensuring all customers receive a prompt, professional and integrated service.

About You

We are looking for an individual with:

• Excellent interpersonal and communication skills
• A friendly and professional manner
• Excellent organisational and IT skills
• The ability to lead a team without supervision, managing performance and developing staff skills, expertise and confidence.

The successful applicant will also need to be flexible with working hours to ensure the Student Information Desk is fully operational between 8am and 6pm, Monday to Friday. There will be a requirement for some evening, weekend, bank holiday and University closure day working to cover operational requirements and changes.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further information

Please contact Roxanne Grimmett, [e-mail]

About The Division

Education and Academic Services

In collaboration with the academic Faculties, the Education and Academic Services (EAS) Directorate provides all of the key administration and education support and enhancing activities that underpin the student experience from Welcome Week to Graduation. Service divisions within EAS include Education and Student Support, Learning Experience and Innovation, Faculty and Cornwall Operations, Sport and Wellbeing.

About Us

Transform your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39 - 41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How we can help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.