Student Accommodation & Operations Manager

Student Castle Property Management Services Limited; Norwich; On-site; GBP 24,000 - 32,000; Full time

Job summary

Student Castle Property Management Services Limited is seeking an Office Administrator to oversee administration, housekeeping, maintenance and security coordination across campus-site operations. You will set tasks, manage rotas, and liaise with suppliers and management teams to keep procedures current.

The role covers front desk support, student life guidance, and disciplinary processes, plus organising events, monitoring social media, and developing marketing activities.

Responsibilities

• Manage administration, housekeeping, maintenance, and security teams and rota planning.
• Maintain relationships with other Student Castle/ Capitol Students sites, suppliers and partners.
• Develop, review and update office documents.
• Oversee staff holidays, sickness logs and timesheets for payroll.
• Ensure rent payments and credit control procedures are followed.
• Keep spending and revenue within budget; hold regular team meetings.
• Manage nomination agreements in place.
• Provide front desk, phone and written support per policy.
• Signpost and advise students on life issues (mental health, finances, university life).
• Take disciplinary action per policy.
• Organise social events with student input.
• Monitor social media and update streams.
• Hold meetings with target student groups for feedback.
• Arrange and perform sales viewings for prospective customers.
• Promote the business at university open days.
• Use online materials and social media to promote Capitol Students and Student Castle brands.
• Develop and implement new marketing strategies.
• Build relationships with universities and educational establishments.
• Log maintenance issues with facilities team.
• Use property maintenance software to ensure compliance across servicing and Health and Safety.
• Liaise with contractors for issues unable to be dealt with in house.
• Inform students of works and access requirements.
• Keep servicing and maintenance records up to date.
• Manage service contracts to maintain safety equipment and fire safety systems.
• Work with FM team to explore new maintenance options.

Job description

Student Castle Property Management Services Limited is seeking an Office Administrator to oversee administration, housekeeping, maintenance and security coordination across campus-site operations. You will set tasks, manage rotas, and liaise with suppliers and management teams to keep procedures current.

The role covers front desk support, student life guidance, and disciplinary processes, plus organising events, monitoring social media, and developing marketing activities.