Student Funding Officer

City St George's, University of London; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff training

Pension scheme

Job summary

City St George’s, University of London is seeking a Student Funding Officer to deliver a high-quality, student-centred service with in-person funding guidance and attendance at university promotional events.

You will administer discretionary funding, undergraduate bursaries and international student finance, liaising with staff and external stakeholders to ensure timely support and guidance for students across the university.

Qualifications

• Excellent customer service skills and ability to thrive in a busy, fast-paced environment.
• Ability to use professional judgement in handling complex funding enquiries.
• Strong communication skills, both in person and with diverse stakeholders.

Responsibilities

• Provide in-person advice and guidance on funding options to students.
• Attend university promotional events to promote funding options and services.
• Administer discretionary funding and bursaries; liaise with staff and external stakeholders to ensure timely support.

Skills

Customer service

Communication

Teamwork

Attention to detail

Calm under pressure

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The Student Funding Team (SFT) is based in the Student Experience Directorate within Professional Services. Delivering timely specialist in-person student support and advice to enable students to explore a range of funding options to support them throughout their student journey.

Responsibilities

The Student Funding Officer has specific responsibilities for delivering a high-quality, student-centred service providing in-person advice and guidance on funding options and attendance at university promotional events. Timely administration of discretionary funding, undergraduate bursaries and international student finance liaising with a wide range of staff at various levels across the university and external stakeholders.

Person Specification

Candidates will have excellent customer service skills and thrive in busy, fast paced environments - with the ability to remain persistently calm in difficult situations and use professional judgement. Candidates will enjoy working as a team, have excellent communication skills and be able to effectively manage their varied workload – working to a high level of accuracy and attention to detail.

Additional Information

Closing date for applications: 18 October 2026 at 23:59PM

Interviews are scheduled to take place on: TBC

The selection process will involve an in-person interview and a presentation. Further details will be confirmed at the interview stage.

• City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.

City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions