Senior Student Engagement Officer

City St George's, University of London; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Pension scheme

Staff training and development

Job summary

City St George’s, University of London is seeking a Senior Student Engagement Officer to lead student engagement and visa compliance activities within the School of Policy and Global Affairs. You will work with the Associate Dean and central Student Success team to improve continuation, progression, attainment and retention for students.

The role requires experience in HEI settings, strong IT skills, and a commitment to addressing educational disadvantage, with the ability to intervening where

Qualifications

• Understanding of student engagement, continuation and retention in HEI context.
• Experience in visa compliance is desirable.
• Ability to design, implement and evaluate intervention systems using IT tools.
• Commitment to tackling educational disadvantage and working with senior academic leaders.

Responsibilities

• Lead and manage student engagement and visa compliance activities within the School.
• Collaborate with the Associate Dean (Student Experience), Academic Standards & Student Experience Manager, and central Student Success team.
• Develop and implement frameworks to identify at-risk students and intervene to improve progression and retention.

Skills

Student engagement

Retention

Visa compliance

IT skills

Evidence-based evaluation

Stakeholder collaboration

Disadvantage mitigation

Tools

IT systems

Job description

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background

The School of Policy and Global Affairs was established in 2022 and encompasses our Economics, International Politics and Sociology and Criminology Departments. Located in one of the world’s greatest financial and political centres, we engage with the key challenges and debates that are shaping policy formation in a rapidly changing world. The Senior Student Engagement Officer provides leadership and accountability for student engagement and visa compliance activity within the School, with a focus on improving continuation, progression, attainment, and retention.

Responsibilities

The role is responsible for designing, implementing, and evaluating the School’s approach to student engagement and attendance usually in collaboration with the Associate Dean (Student Experience), Academic Standards & Student Experience Manager, and central Student Success team ensuring that effective frameworks are in place to identify and intervene where students are at risk of disengagement or non-progression. The role also takes responsibility for School-based support of students requiring reasonable adjustments.

Person Specification

Candidates should have a good understanding of student engagement, continuation and retention in an HEI context, as well as experience of working in this area, ideally including visa compliance. They will understand the regulatory environment in which HEIs operate. They will have strong IT skills and be able to use these to design effective intervention systems, as well as taking an evidence-led approach to evaluating impacts. They will show commitment to tackling issues of educational disadvantage, and work effectively with senior academic leaders in this area.

Additional Information

Closing date for applications: 25th October 2026 at 11:59pm

Interviews are scheduled to take place from 16th November 2026

The selection process will involve an interview and a presentation exercise. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions