Student Experience Officer (9 months fixed term contract with possible extension)

Lancasterleipzig; Plymouth; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

UPIC at the University of Plymouth campus, managed by Navitas, is recruiting a Student Experience Officer on a 9‑month fixed term contract. The role supports student services, academic provision and visa compliance, in a busy, international education environment.

You will contribute to an exceptional student experience, working with staff and international students, and may be asked to occasional weekends/evenings to support events and enrolments.

Qualifications

• Excellent verbal and written English language communication skills.
• Excellent attention to detail.
• Excellent interpersonal skills and cultural sensitivity with local and international stakeholder groups.
• Experience in a customer service or student-focused environment.
• Proven ability as a ‘team player’.
• Proven ability to organise own workload and to cope with a variety of demands.
• Willingness to work occasional weekends and evenings in support of student and administrative activities.
• Experience of working in a multi-cultural and/or international environment.
• Experience of UK visa sponsorship considerations and working in an education setting.

Responsibilities

• Administration of teaching staff and involvement in enrolment, induction, finance and orientation of new students.
• Support the delivery of an outstanding student experience meeting learning, wellbeing, welfare and safeguarding requirements.
• Support Student Enrichment and Enhancement Activities, including planning and attending events and Student Council participation.
• Assist in projects and processes related to the student experience.
• Prepare administration for student-related paperwork such as examination boards, results release and timetabling.
• Assist in improving business processes through data analysis and support outputs and project delivery.
• Adapt to a dynamic, evolving environment and collaborate with the college team.

Education

Tertiary qualifications or related sector qualifications/training

Job description

Student Experience Officer (9 months fixed term contract with possible extension)

The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth.

Hours: Full Time 37.5 per week

Fixed-Term for 9 months with possible extension

UPIC is an associate college of the Universityof Plymouthmanaged by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academicoutcomesand student support in the Navitas Europe network.

The Student Experience Officer supports the college’s operational delivery including student services & finances, academic provision and compliance with visa expectations.

Youmayhave worked in a school, college or university environmentin a student facing role. You willhave anunderstanding ofstudent needs, ideally (but not exclusively) with international students. You will enjoycontributing toan exceptional student experiencein a welcoming and dynamic team.

StudentExperienceOfficer Duties:

• Administration of teaching staff and involvement in the enrolment, induction,financeand orientation of new students
• Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing,welfareand safeguarding requirementsof our undergraduate and postgraduate students.
• Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience.
• Involved in supporting new and existing projects and processesdirectly relatedto the student experience.
• Preparation of administration of student related paperwork such as examination board administration, results release,timetabling andexamination/invigilation planning
• Under the direction of theStudent Experience Managerreview, conduct and improve business processes through analysis of data and willmaintaina continued focus on supporting outputs,successful operational and project delivery
• The StudentExperienceOfficer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College

StudentExperienceOfficer Requirements:

• Excellentverbal and written English language communication skills
• Excellent attention to detail
• Excellentinterpersonal skillsand culturalsensitivity withalocal and internationalstakeholder groups
• Experience in acustomer serviceor studentfocused environment
• Tertiary qualifications, orpossessrelated sector qualifications/training
• Proven ability as a ‘team player’
• Proven ability to organise own workload and to cope with a variety of demands
• Flexible attitude to work including a willingness to workoccasionalweekends and evenings in support of student and administrative activities
• Commitment to self-improvement
• Experience of working in a multi-cultural and/or international environment
• Experience related toUKvIsponsorship requirements
• Experience in an education setting
• Experience ininternationaleducation
• Experience of working informed by safeguarding policies and procedures
• Knowledgeof use ofspreadsheets, dataanalysisandfile management

Aboutthe Company:

Navitas is one of the world’s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity andprovidesoutstanding career opportunities to ambitious,talentedand motivated people.

Applicants must be able todemonstratethat they are eligible to work in the UK on an ongoing basis.

UPIC is a safeguarding employer, and the successful applicant willbe requiredto undergo an enhanced DBS check

Applications close on Monday17thAugust at 5pm

Interviews have been provisionally scheduled forWednesday26thAugust

Job Overview

Job Title

Student Experience Officer (9 months fixed term contract with possible extension)