Student Experience Officer

English Path; Greater London; On-site; GBP 25,000 - 33,000; Full time

Job summary

English Path in London is seeking a Student Experience Officer to support the full student journey from pre-arrival to departure, with a focus on accommodation coordination and host family onboarding. The role is based on-site at Stratford and involves acting as a key contact for students, agents, accommodation providers and visitors.

The successful candidate will contribute to safeguarding and compliance, maintain records, and support social activities and general administration in a fast-paced

Qualifications

• Previous experience in customer service, hospitality, accommodation, education or student services.
• Experience working in an international or multicultural environment desirable.
• Experience with accommodation or host family coordination desirable.
• Excellent administrative and organisational skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support and enhance the overall student experience from pre-arrival to departure.
• Coordinate student arrivals, inductions, departures and airport transfers.
• Manage accommodation bookings and host family/provider relationships.
• Provide front-line support via email, phone and in person, including during peak periods.
• Maintain accurate student and accommodation records using internal systems.
• Ensure safeguarding, British Council compliance and health & safety procedures.

Skills

Communication skills

Interpersonal skills

Administrative skills

Multitasking

Problem solving

Student-focused approach

Tools

Microsoft Office

CRM systems

Job description

English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East.

We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path.

About the Role:

The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations.

Please Note: This role is based fully On-site.

Key Responsibilities:

• Support and enhance the overall student experience from pre-arrival to departure
• Act as a key contact for student welfare, accommodation and general enquiries
• Coordinate student arrivals, inductions, departures and airport transfers
• Manage accommodation bookings and support relationships with host families and providers
• Resolve student welfare, safeguarding and accommodation concerns professionally and efficiently
• Maintain accurate student, accommodation and compliance records using internal systems
• Monitor attendance, student feedback and engagement to improve student satisfaction
• Support safeguarding, British Council compliance and health & safety procedures
• Assist with social activities, excursions and wider operational administration
• Provide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover
• Previous experience in customer service, hospitality, accommodation, education or student services.
• Experience working in an international or multicultural environment desirable.
• Experience with accommodation or host family coordination desirable.
• Excellent administrative and organisational skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, approachable and student-focused manner.
• Strong attention to detail and problem-solving ability.
• Good working knowledge of Microsoft Office and database/CRM systems.
• Knowledge of safeguarding and welfare practices desirable.

Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.