Student Experience & Learning Support Assistant

University of Manchester; Manchester; In loco; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous pension

Hybrid working

Discount platform

Descrizione del lavoro

The University of Manchester is seeking a permanent, full-time Teaching, Learning and Student Experience Assistant (Student Support) to join the Course Delivery Team in the Education Development department. The role is 35 hours per week and will support admissions and provide ongoing student assistance for online and blended learners in the UK and overseas.

Candidates should have experience in administrative/customer support roles, with proficiency in MS Word, Excel, Outlook and online meeting

Competenze

• Experience in administrative/customer support environments.
• Ability to answer queries by phone, email or web-conferencing and maintain confidentiality.
• Experience supporting online services or students in education is an advantage.
• Proficient in MS Word, Excel, Outlook and online meeting software; willing to learn new tools.

Mansioni

• Act as first point of contact for students and learners; provide information, advice and guidance.
• Assist with activities to support studies: registration, enrolment, Canvas engagement, records maintenance.
• Assist with processing of applications and admissions records.
• Provide administrative support to the team as directed by the Coordinator/Officer.
• Generate bespoke correspondence and maintain accurate records.

Conoscenze

Customer service

Teamwork

Communication skills

Problem solving

Initiative

Strumenti

MS Word

MS Excel

MS Outlook

Canvas

Descrizione del lavoro

The University of Manchester is seeking a permanent, full-time Teaching, Learning and Student Experience Assistant (Student Support) to join the Course Delivery Team in the Education Development department. The role is 35 hours per week and will support admissions and provide ongoing student assistance for online and blended learners in the UK and overseas.

Candidates should have experience in administrative/customer support roles, with proficiency in MS Word, Excel, Outlook and online meeting