Teaching, Learning and Student Experience Administrator (Student Support & Wellbeing)

The University Of Manchester; Greater Manchester; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous employer pension contribution

Flexible and Hybrid working

Job summary

The University Of Manchester is seeking a motivated individual to join the School of Social Sciences as a Teaching, Learning and Student Experience Administrator (Student Support & Wellbeing). This part-time, fixed-term role supports undergraduate and postgraduate programmes and liaises with academic staff, other services, and students to enhance wellbeing.

You will administer student support activities, maintain records with data protection in mind, and deliver high-quality service to all

Qualifications

• Relevant or transferable knowledge and experience in teaching and learning or student administration.
• Excellent communication skills and the ability to provide information, advice and guidance while maintaining confidentiality.
• Experience working in a team environment with flexibility and supporting colleagues.
• Experience with administrative processes, while maintaining confidentiality.
• Excellent digital literacy with Word, PowerPoint, Excel; willingness to learn new software.

Responsibilities

• Administer Teaching and Learning and Student Administration activities for the Student Support and Wellbeing team.
• Assist with day-to-day tasks and act as a reference within the team, escalating as appropriate.
• Provide information, advice and guidance to stakeholders.
• Maintain and update system records with reference to data protection; provide reports.
• Deliver excellent customer service to all stakeholders.

Skills

Communication skills

Teamwork

Confidentiality

Digital literacy

Advisory/guidance

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Power Automate

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning and Student Experience Administrator (Student Support & Wellbeing). This part-time, fixed-term role sits within the School of Social Sciences, in the Faculty of Humanities, and forms part of the School Teaching, Learning and Student Experience team.

This role provides support to students across our Undergraduate and Postgraduate taught programmes, including liaising with academic staff, other Professional Services function teams and students to support student wellbeing. The role plays an integral part in improving students' experience while studying within the School of Social Sciences and supports students in accessing all support avenues available to them to complete their programme.

You will be responsible for:

• To be responsible for the administration of Teaching and Learning, and Student Administration activities for the Student Support and Wellbeing team
• To assist with day-to-day tasks and act as a point of reference within the team, knowing when to elevate to others as appropriate
• To provide information, advice and guidance to stakeholders
• To maintain and update system records with appropriate reference to current data protection legislation and provide reports
• To deliver excellent customer service to all stakeholders

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Relevant or transferable knowledge and experience, including teaching and learning, and/or student administrative policies and procedures.
• Flexible and responsive to customer needs with excellent communication skills and the ability to provide information, advice and guidance whilst maintaining confidentiality, particularly with sensitive information.
• Experience of working in a team environment with the ability to be flexible and provide support for colleagues.
• Experience of working with administrative processes, while maintaining necessary confidentiality.
• Excellent digital literacy skills with experience of standard IT packages (Word, PowerPoint, Excel etc) and a willingness to learn new software packages.

Desirable Criteria:

• Demonstrable high level capability using Microsoft Excel to manage and maintain datasets
• Good analytical and problem-solving skills with the ability to identify and resolve issues effectively.
• Ability to work without close supervision; taking action and seeking advice as necessary from colleagues or line manager.
• Willingness to learn new systems including Power Automate
• Experience using systems for accurate recording management and good understanding of GDPR and data protection requirements

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.