Student Experience Helpdesk Supervisor & Front-Office Ops

University of Strathclyde; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

University of Strathclyde in Glasgow is seeking a Student Experience Helpdesk Coordinator to coordinate day-to-day activities of the Helpdesk team and ensure students receive a high-quality, responsive service across enquiry channels.

You will support the Helpdesk Manager to develop staff capability, maintain service standards, monitor performance, and deliver continuous improvement across Student Experience services. For informal enquiries, please contact Mandy South at [e-mail]

Qualifications

• Responsible for coordinating day-to-day activities of the Student Experience Helpdesk team.
• Ensure a high-quality, responsive, and consistent service across enquiry channels.
• Support delivery of an accessible and student-centred service.

Responsibilities

• Supervise and support Student Experience Helpdesk Officers.
• Coordinate operational activity and oversee enquiry management.
• Act as the first point of escalation for complex, sensitive or unusual enquiries.
• Deliver first-line administrative and front-door support arrangements for Student Experience services.

Job description

University of Strathclyde in Glasgow is seeking a Student Experience Helpdesk Coordinator to coordinate day-to-day activities of the Helpdesk team and ensure students receive a high-quality, responsive service across enquiry channels.

You will support the Helpdesk Manager to develop staff capability, maintain service standards, monitor performance, and deliver continuous improvement across Student Experience services. For informal enquiries, please contact Mandy South at [e-mail]