Customer Experience Assistant

Allscreens Nationwide Ltd; Leeds; On-site; GBP 11,000 - 13,000; Part time

Job summary

Leeds City College, Rothwell Campus, is seeking a Front of House Customer Experience Assistant to welcome students, visitors and staff, delivering friendly, professional reception and admin support to ensure a smooth start to every day.

You will manage enrolment tasks, answer enquiries in person, by phone and email, and help create an inclusive environment where adult learners feel valued and supported in their journey toward counselling careers or further study.

Qualifications

• Excellent communication and interpersonal skills with the ability to build positive relationships with a wide range of people.
• Strong customer service skills with a professional, welcoming and supportive approach to enquiries and queries.
• Good organisational skills with the ability to manage priorities, adapt to changing demands and keep accurate records.
• Good IT skills and attention to detail with experience of using digital systems to complete tasks efficiently.
• Collaborative team player who can work across departments and use initiative to solve problems.

Responsibilities

• Be the welcoming first point of contact for students, visitors, staff and stakeholders.
• Deliver an outstanding customer experience through professional reception and administrative support.
• Support the smooth day-to-day running of the dedicated adult counselling campus.
• Assist with enrolment and student administration, working with curriculum, admissions and student recruitment teams.
• Provide information and guidance in person, by telephone and via email.
• Help create a safe, inclusive environment where adult learners feel welcomed and able to succeed.
• Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.

Skills

Communication

Customer service

Organisational skills

IT skills

Team player

Job description

About the RoleLeeds City College is looking for a welcoming, professional and organised Front of House Customer Experience Assistant to join our dedicated Rothwell Campus, home to our adult counselling provision. This is a key customer-facing role where you will be the first point of contact for students, visitors and staff, creating a positive and supportive environment from the moment they arrive.Rothwell Campus is a specialist adult learning centre, delivering counselling programmes to students who are developing the knowledge, skills and professional behaviours required for careers within the counselling profession or for progression to higher-level study. Our learners come from a wide range of backgrounds and are united by a commitment to personal and professional growth.Working as part of a close-knit team, you will manage reception, provide excellent customer service and carry out a range of administrative duties to support the smooth day-to-day running of the campus. You will play an important role in ensuring every visitor has a welcoming experience while contributing to an inclusive environment where adult learners can thrive as they prepare for careers or further study in counselling.*Actual salary is £11,814.09 per annum for 18 hours over 40 weeks..

What You Will Do

• Be the welcoming first point of contact for students, visitors, staff and stakeholders.
• Deliver an outstanding customer experience through professional reception and administrative support.
• Support the smooth day-to-day running of our dedicated adult counselling campus.
• Assist with enrolment, and student administration, working closely with curriculum, admissions and student recruitment teams.
• Provide information and guidance in person, by telephone and via email.
• Help create a safe, inclusive and supportive environment where adult learners feel welcomed, valued and able to succeed.
• Build positive relationships with students and colleagues, contributing to an exceptional student experience from enquiry through to achievement.

About You

• Excellent communication and interpersonal skills, with the ability to build positive relationships with a wide range of people.
• Strong customer service skills, with a professional, welcoming and supportive approach to responding to enquiries and resolving queries.
• Good organisational skills, with the ability to manage competing priorities, adapt to changing demands and maintain accurate administrative records.
• Good IT skills and attention to detail, with experience of using digital systems to complete tasks accurately and efficiently.
• A collaborative team player who can work effectively with colleagues across different departments and use initiative to solve problems.