Customer Experience Assistant (Full Time, Reduced Year)

Allscreens Nationwide Ltd; Leeds; On-site; GBP 22,000 - 32,000; Full time

Job summary

Luminate Education Group is hiring a Customer Experience Assistant to join the campus receptions and Contact Centre in Leeds. The role supports students, visitors and stakeholders across multiple contact channels and guides applicants from application to enrolment.

The position is full-time with 37 hours per week, 36 weeks per year, with a starting salary of £21,856.04 per annum and progression to £31,916 pro rata. Some weekend shifts may be required to meet business needs.

Qualifications

• Relevant Customer Service qualification/training/experience.
• Experience of working in a customer focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem Solving skills.
• Literacy and Numeracy at Level 2 or above.

Responsibilities

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
• To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

Skills

Customer service

Communication

Problem solving

Attention to detail

Literacy & Numeracy Level 2+

Education

Literacy & Numeracy Level 2+

Tools

Microsoft Office

Google apps

Job description

Customer Experience Assistant (Full Time, Reduced Year)

About the Role

We are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiries—no two days are the same. You will provide guidance and information to help students find the right course and career path. We are looking for one Customer Experience Assistant to work across our campus receptions and Contact Centre at Park Lane Campus. We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders. We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience. Based in central Leeds with great transport links, we’re part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.

*Actual salary for 37 hours, 36 weeks commencing at £21,856.04 per annum.

What You Will Do

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
• To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

About You

• Relevant Customer Service qualification/training/experience.
• Experience of working in a customer focused role/environment.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good communication skills.
• Good attention to detail and accuracy.
• Problem Solving skills.
• Literacy and Numeracy at Level 2 or above.

£30,106 with progression to £31,916 pro rata