Student Experience & Engagement Lead

CO8105 UPP Group Holdings Limited; Reading; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Diversity, Inclusion & Belonging

Career Growth

Rewards & Benefits

Health and Wellbeing

Purpose & Impact

Job summary

UPP is seeking a Student Experience Coordinator to lead the Home at Halls programme at the University of Reading, coordinating events, campaigns and communications to enrich the student living experience.

You will recruit and train Student Representatives, work with university partners and site teams, and manage budgets and engagement analytics to boost wellbeing, satisfaction and retention. Some evenings/weekends and travel to support other sites are required.

Qualifications

• Experience in Higher Education, student accommodation, a Students' Union or similar environment.
• Experience coordinating, supervising or developing student ambassadors, volunteers or student staff.
• Strong event planning, organisation and project coordination skills.
• Excellent communication skills and the ability to build relationships with students and stakeholders.
• Experience creating engaging communications, digital content or social media campaigns.
• Experience managing budgets, suppliers and multiple priorities simultaneously.
• A proactive, collaborative and customer-focused approach.

Responsibilities

• Lead the planning, coordination and delivery of a year-round programme of Home at Halls events, activities and campaigns.
• Coordinate event logistics including venues, suppliers, materials, staffing, promotion and risk assessments.
• Recruit, train, support and coordinate a team of Student Representatives who act as ambassadors for the resident experience.
• Deliver engagement and communications activity that supports customer satisfaction, retention and returner booking objectives.
• Support the planning and delivery of resident experience promotion at university open days, applicant days and recruitment events.
• Create engaging student-facing communications and social media content, encouraging authentic student-generated content and resident stories.
• Build strong relationships with university colleagues, Students' Union representatives, student groups and other key partners.
• Manage budgets, monitor engagement performance and use insight and feedback to continuously improve activity.
• Provide support and share best practice with other UPP sites across the South region when required.

Skills

Excellent communication skills

Event planning

Project coordination

Budget management

Stakeholder relations

Proactive customer-focused approach

Adaptable and organized

Job description

UPP is seeking a Student Experience Coordinator to lead the Home at Halls programme at the University of Reading, coordinating events, campaigns and communications to enrich the student living experience.

You will recruit and train Student Representatives, work with university partners and site teams, and manage budgets and engagement analytics to boost wellbeing, satisfaction and retention. Some evenings/weekends and travel to support other sites are required.