Student Experience Coordinator

CO8105 UPP Group Holdings Limited; Reading; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Diversity, Inclusion & Belonging

Career Growth

Rewards & Benefits

Health and Wellbeing

Purpose & Impact

Job summary

UPP is seeking a Student Experience Coordinator to lead the Home at Halls programme at the University of Reading, coordinating events, campaigns and communications to enrich the student living experience.

You will recruit and train Student Representatives, work with university partners and site teams, and manage budgets and engagement analytics to boost wellbeing, satisfaction and retention. Some evenings/weekends and travel to support other sites are required.

Qualifications

• Experience in Higher Education, student accommodation, a Students' Union or similar environment.
• Experience coordinating, supervising or developing student ambassadors, volunteers or student staff.
• Strong event planning, organisation and project coordination skills.
• Excellent communication skills and the ability to build relationships with students and stakeholders.
• Experience creating engaging communications, digital content or social media campaigns.
• Experience managing budgets, suppliers and multiple priorities simultaneously.
• A proactive, collaborative and customer-focused approach.

Responsibilities

• Lead the planning, coordination and delivery of a year-round programme of Home at Halls events, activities and campaigns.
• Coordinate event logistics including venues, suppliers, materials, staffing, promotion and risk assessments.
• Recruit, train, support and coordinate a team of Student Representatives who act as ambassadors for the resident experience.
• Deliver engagement and communications activity that supports customer satisfaction, retention and returner booking objectives.
• Support the planning and delivery of resident experience promotion at university open days, applicant days and recruitment events.
• Create engaging student-facing communications and social media content, encouraging authentic student-generated content and resident stories.
• Build strong relationships with university colleagues, Students' Union representatives, student groups and other key partners.
• Manage budgets, monitor engagement performance and use insight and feedback to continuously improve activity.
• Provide support and share best practice with other UPP sites across the South region when required.

Skills

Excellent communication skills

Event planning

Project coordination

Budget management

Stakeholder relations

Proactive customer-focused approach

Adaptable and organized

Job description

UPP is the UK's leading provider of on-campus residential and academic accommodation infrastructure, operating across a diverse portfolio of university partnerships. We're passionate about creating exceptional places for students to live and learn, and this opportunity plays a key role in creating vibrant residential communities that enhance student wellbeing, belonging, satisfaction and retention. We are looking for a Student Experience Coordinator to join our Partnerships team based at the University of Reading. Working closely with the Resident Engagement Manager, site teams, university partners and Student Representatives, you will lead the planning, coordination and delivery of our Home at Halls student experience programme, creating engaging opportunities that enhance the residential experience and encourage students to make the most of their time living with us. You'll be responsible for delivering a year-round programme of events, campaigns, communications and engagement initiatives that support student wellbeing, customer satisfaction, retention and returner bookings, while helping to promote the benefits of living with UPP throughout the student journey. This role is primarily based at the University of Reading, with occasional travel to support other UPP sites across the South region. The role also includes some evening and weekend working to support events, university open days, applicant events and key student experience initiatives.

Key responsibilities

• Lead the planning, coordination and delivery of a year-round programme of Home at Halls events, activities and campaigns.
• Coordinate event logistics including venues, suppliers, materials, staffing, promotion and risk assessments.
• Recruit, train, support and coordinate a team of Student Representatives who act as ambassadors for the resident experience.
• Deliver engagement and communications activity that supports customer satisfaction, retention and returner booking objectives.
• Support the planning and delivery of resident experience promotion at university open days, applicant days and recruitment events.
• Create engaging student-facing communications and social media content, encouraging authentic student-generated content and resident stories.
• Build strong relationships with university colleagues, Students' Union representatives, student groups and other key partners.
• Manage budgets, monitor engagement performance and use insight and feedback to continuously improve activity.
• Provide support and share best practice with other UPP sites across the South region when required.

Required experience and skills

• Experience within Higher Education, student accommodation, a Students' Union or a similar environment.
• Experience coordinating, supervising or developing student ambassadors, volunteers or student staff.
• Strong event planning, organisation and project coordination skills.
• Excellent communication skills and the ability to build relationships with students and stakeholders.
• Experience creating engaging communications, digital content or social media campaigns.
• Experience managing budgets, suppliers and multiple priorities simultaneously.
• A proactive, collaborative and customer-focused approach.

Alongside this, you'll be highly organised, adaptable and enthusiastic about creating positive student experiences and helping students feel connected to their residential community throughout their university journey. Experience delivering student engagement programmes, supporting student recruitment, retention or rebooking campaigns, generating student-led content or working with university partners and Students' Unions would be advantageous.

We are also open to applications from those at the beginning of their career who can demonstrate the passion, skills and potential to succeed in the role, particularly University of Reading graduates looking to start their career in student experience and engagement.

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion.

Who are UPP?

We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience.

Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn.

What’s in it for you?

At UPP, we believe your career should be as rewarding as the impact you make.

• Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
• Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
• Rewards & Benefits: Competitive package and range of benefits designed for you.
• Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
• Purpose & Impact: Every role shapes the student experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.