Operations Coordinator

Upp Ltd; Nottingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension

Enhanced family leave policy

Life assurance

Training

Job summary

UPP Ltd is seeking an Operations Coordinator for the Northern Region, based at a university site. The role supports the Operations Director and SLT, delivering insights to improve performance across multiple campuses. You will help shape future ways of working with automation, AI-enabled solutions and digital tools.

Experience in higher education, accommodation, facilities management or client-facing environments is advantageous; Power BI, Power Automate and SharePoint experience is desirable.

Qualifications

• Experience using data and reporting tools to drive improvements.
• Ability to coordinate multiple projects and track outcomes.
• Comfort working with senior leadership and cross-site teams.

Responsibilities

• Coordinate operational projects, meetings and business improvement initiatives.
• Produce regular reports, presentations, dashboards and performance insights.
• Track actions arising from operational reviews, audits and compliance activities.
• Monitor KPIs and support performance improvement plans.
• Support health, safety and compliance activity across the region.
• Continuously identify opportunities to improve processes, efficiency and service delivery.
• Support adoption of digital tools, automation and AI-enabled solutions across site teams.
• Build strong relationships with onsite teams and regional stakeholders to support new processes and technologies.

Skills

Data-driven

Process improvement

Organisational skills

Stakeholder collaboration

Tools

Power BI

Power Automate

SharePoint

Co-pilot

Job description

UPP is the UK's leading provider of on-campus student accommodation, operating across a diverse portfolio of universities. We're passionate about creating exceptional places for students to live and learn, and this opportunity plays a key role in helping us drive operational excellence, innovation and continuous improvement across our Residential Services portfolio.

Are you highly organised, data-driven and passionate about process improvement? We are looking for an Operations Coordinator to join our Northern Region and be based at one of our university sites to support the Operations Director and Senior Leadership Team. In this varied role, you'll work closely with senior leaders and operational teams, providing the insight and support needed to enhance performance across multiple sites while helping to shape future ways of working through digital innovation, automation and AI-enabled solutions.

Key responsibilities

• Coordinate operational projects, meetings and business improvement initiatives
• Produce regular reports, presentations, dashboards and performance insights
• Track actions arising from operational reviews, audits and compliance activities
• Monitor key performance indicators and supporting performance improvement plans
• Support health, safety and compliance activity across the region
• Continuously identify opportunities to improve processes, efficiency and service delivery
• Support the adoption of digital tools, automation and AI-enabled solutions across our site teams
• Build strong relationships with onsite teams and regional stakeholders, influencing and supporting the successful adoption of new processes, technologies, ways of working and continuous improvement initiatives

Experience working within higher education, accommodation, facilities management or customer-facing environments would be advantageous, as would experience with Power BI, Power Automate, SharePoint, Co-pilot or other digital productivity tools.

Salary & Benefits

In return, we are offering a salary up to £35k with a great benefits package which includes:

• 25 days holiday plus bank holidays
• pension
• enhanced family leave policy
• life assurance
• training
• two paid volunteering days
• cycle-to-work scheme
• health cash plan
• Employee Assistance Programme (EAP)
• virtual GP Service
• wellness app
• annual health checks

UPP welcomes all applications and recognises the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents and our university partners.

We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work.

Our core values of Innovation, Sustainability, Community, Partnership and Respect are fundamental to our culture and summarise what is important to our business and our people.

What’s in it for you?

• Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered.
• Career Growth: Learn, lead, and progress with tailored training and leadership programmes.
• Rewards & Benefits: Competitive package and range of benefits designed for you.
• Health and Wellbeing: From mental health resources to wellness programmes, and everyday support.
• Purpose & Impact: Every role shapes the student experience.

Who are UPP?

We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience.

To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub.