Resident Experience Manager

deverellsmith; Wantage, Oxford; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Office in Wantage

Job summary

deverellsmith is recruiting for a brand-new Resident Experience Manager role with a leading UK student accommodation provider, supporting 9,500+ beds across 28 sites in 19 UK cities. You will develop student experiences, campaigns and initiatives nationwide, shaping a best-in-class experience for residents.

You will collaborate with Marketing, Communications & Operations to deliver events, wellbeing and personal development programmes and build partnerships with universities and external

Qualifications

• What candidates must have experience in resident/customer experience, marketing & engagement, hospitality or community engagement.
• Experience delivering events, engagement programmes or customer experiences.
• Strong project management and organisational skills.

Responsibilities

• Develop and deliver student events, campaigns and engagement initiatives across the UK portfolio.
• Create programmes around careers, employability, wellbeing and personal development.
• Lead and develop the Resident Experience Framework.
• Work with site teams to bring national campaigns and experiences to life locally.
• Build partnerships with universities, student organisations and external partners.
• Lead Student Voice initiatives and turn resident feedback into action.
• Monitor engagement, satisfaction and rebooking trends to measure impact.
• Identify new ideas and opportunities to continually improve the student experience.

Skills

Resident experience

Event delivery

Project management

Stakeholder management

Creative problem solving

Customer experience

Job description

We're recruiting for a brand-new Resident Experience Manager role with a leading UK student accommodation provider, supporting an impressive portfolio of 9,500+ beds across 28 sites in 19 UK cities. This is an exciting opportunity to make the role your own and help shape what an outstanding student experience looks like across the business.

Working closely with Marketing, Communications & Operations, you'll bring fresh ideas to life through events, campaigns and initiatives that engage students throughout the academic year - from social and wellbeing activities to programmes supporting careers, employability, financial wellbeing, life skills and personal development.

If you're passionate about creating memorable experiences, building communities and developing initiatives that genuinely add value, this is a fantastic opportunity to make a real impact on a national scale.

Key Responsibilities:

• Develop and deliver student events, campaigns and engagement initiatives across the UK portfolio
• Create programmes around careers, employability, wellbeing and personal development
• Lead and develop the Resident Experience Framework
• Work with site teams to bring national campaigns and experiences to life locally
• Build partnerships with universities, student organisations and external partners
• Lead Student Voice initiatives and turn resident feedback into action
• Monitor engagement, satisfaction and rebooking trends to measure impact
• Identify new ideas and opportunities to continually improve the student experience

Experience & Skills:

• 3+ years' experience within resident/customer experience, marketing & engagement, hospitality, student services or community engagement
• Experience delivering events, engagement programmes or customer experiences
• Strong project management and organisational skills
• Creative, proactive and confident bringing new ideas to the table
• Excellent communication and stakeholder management skills
• Comfortable using customer insight and feedback to drive improvements

What's on Offer:

• A brand new & varied role combining Marketing, Events and Customer Experience
• The opportunity to shape the experience of thousands of students across the UK
• Freedom to develop new events, campaigns and partnerships
• The chance to create initiatives that support students both during university and beyond
• A collaborative role with genuine scope to make an impact
• Salary dependent on experience
• Hybrid working - office based in Wantage, Oxfordshire