Student Experience and ResLife Advisor - 16447

Brunel University of London; Uxbridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Pension

Training and development

Health-related support

Job summary

Brunel University London is seeking a Student Experience And ResLife Advisor to support day-to-day operations in halls, respond to enquiries, resolve service issues and contribute to a welcoming residential community on the Uxbridge campus.

The role is full-time, permanent and shift-based, including evenings and weekends, with a salary of £29,827–£34,558 (London Weighting) and potential progression to £35,510. Benefits include generous annual leave, a strong pension, and training opportunities.

Qualifications

• Experience in a customer service or administrative role.
• Strong interpersonal and organisational skills.
• A proactive and flexible attitude, able to work effectively under pressure.
• Good working knowledge of MS Office and administrative systems.
• A genuine commitment to enhancing student wellbeing and community.

Responsibilities

• Respond to enquiries and resolve service issues in student halls.
• Support welfare concerns and contribute to a supportive living environment.
• Coordinate events and engagement initiatives for residents.
• Assist with day-to-day operations and maintenances related to residential life.
• Work a shift pattern including evenings and weekends to support 24/7 residential operations.

Skills

Customer service

Interpersonal skills

Organisational skills

Proactive attitude

MS Office

Administrative systems

Commitment to wellbeing

Tools

MS Office

Job description

Student Experience And ResLife Advisor - 16447

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

College / Directorate

Directorate of Estates

Department

Estates

Full Time / Part Time

Full Time

Posted Date

25/09/2026

Closing Date

16/10/2026

Ref No

5227

Documents

• Job Description (Word , 50.52kb)

Estates and Facilities – Service Delivery and Compliance

Location: Brunel University London, Uxbridge Campus

Salary: Grade 5 from £29,827 to £34,558 inclusive of London Weighting with potential to progress to £35,510 per annum, inclusive of London Weighting, through sustained exceptional contribution.

Hours: Full-time, shift-based including evenings and weekends

Contract Type: Permanent

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.

We Are Looking For Enthusiastic And Empathetic Individuals With

• Experience in a customer service or administrative role
• Strong interpersonal and organisational skills
• A proactive and flexible attitude, able to work effectively under pressure
• Good working knowledge of MS Office and administrative systems
• A genuine commitment to enhancing student wellbeing and community

You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 16 October 2026

If you have any technical issues, please contact us at: [e-mail]

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.