Student Experience and ResLife Advisor - 16447

Brunel Law School; Uxbridge; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual leave

University closure days

Training and development

Pension scheme

Health support

Job summary

Brunel University London seeks a dedicated Estates and Facilities professional to support day-to-day operations in student halls. You will respond to enquiries, resolve issues, assist with welfare concerns and contribute to a student-focused living environment through events and engagement.

You will work with ResLife Ambassadors and Estates teams to create a safe, welcoming community, handling requests and coordinating activities that enhance the residential journey for students and staff.

Qualifications

• Experience in a customer service or administrative role.
• Strong interpersonal and organisational skills.
• A proactive and flexible attitude, able to work effectively under pressure.
• Good working knowledge of MS Office and administrative systems.
• A genuine commitment to enhancing student wellbeing and community.

Responsibilities

• Be the first point of contact for students, staff and visitors, handling enquiries and resolving issues.
• Respond to enquiries, resolve service issues and assist with welfare concerns.
• Support a welcoming living environment through events and engagement initiatives.
• Collaborate with ResLife Ambassadors, Estates teams and other departments to deliver a safe, inclusive residential community.
• Assist with service requests, maintenance queries, and run welcome events and community activities.

Skills

Customer service

Interpersonal skills

Organisational skills

Proactive attitude

Student wellbeing

Tools

MS Office

Administrative systems

Job description

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

College / Directorate

Directorate of Estates

Department

Estates

Full Time / Part Time

Full Time

Posted Date

25/09/2026

Closing Date

16/10/2026

Ref No

5227

Estates and Facilities – Service Delivery and Compliance

Location: Brunel University London, Uxbridge Campus

Salary: Grade 5 from £29,827 to £34,558 inclusive of London Weighting with potential to progress to £35,510 per annum, inclusive of London Weighting, through sustained exceptional contribution.

Hours: Full-time, shift-based including evenings and weekends

Contract Type: Permanent

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.

We Are Looking For Enthusiastic And Empathetic Individuals With

• Experience in a customer service or administrative role
• Strong interpersonal and organisational skills
• A proactive and flexible attitude, able to work effectively under pressure
• Good working knowledge of MS Office and administrative systems
• A genuine commitment to enhancing student wellbeing and community

You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 16 October 2026

If you have any technical issues, please contact us at: [e-mail]

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.

Documents

• Job Description (Word, 50.52kb)