Student Experience and ResLife Advisor

Brunel University London; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Annual leave entitlement

University pension scheme

Training and development opportunities

Health-related support

Job summary

Brunel University London is seeking a dedicated professional to support day-to-day operations in student halls and provide a welcoming residential community. You will handle enquiries, resolve issues, assist welfare concerns, and help run events that foster student wellbeing and engagement.

The role works with ResLife Ambassadors and Estates teams, covering shifts including evenings and weekends to support a 24/7 residential operation.

Qualifications

• Experience in a customer service or administrative role.
• Strong interpersonal and organisational skills.
• Proactive and flexible attitude, able to work under pressure.
• Good working knowledge of MS Office and administrative systems.
• Genuine commitment to enhancing student wellbeing and community.

Responsibilities

• Deliver day-to-day operations in halls and support a student-focused experience.
• Respond to enquiries and resolve service issues.
• Assist with welfare concerns and community engagement activities.
• Help run welcome events and engagement initiatives.
• Collaborate with ResLife Ambassadors, Estates teams and other departments to ensure a safe, welcoming residential community.

Skills

Customer service experience

Administrative experience

Interpersonal skills

Organisational skills

MS Office

Tools

MS Office

Job description

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

Estates and Facilities – Service Delivery and Compliance

Location: Brunel University London, Uxbridge Campus

Salary: Grade 5 from £29,827 to £34,558 inclusive of London Weighting with potential to progress to £35,510 per annum, inclusive of London Weighting, through sustained exceptional contribution.

Hours: Full-time, shift-based including evenings and weekends

Contract Type: Permanent

Brunel University London was established in 1966 and is a leading multidisciplinary research-intensive technology university delivering economic, social and cultural benefits. For more information please visit: https://www.brunel.ac.uk/about/our-history/home

Reporting to the Residential Operational Service Manager team, you will be the first point of contact for students, staff and visitors, supporting day-to-day operations in halls and ensuring an exceptional, student-focused experience. This includes responding to enquiries, resolving service issues, assisting with welfare concerns, and contributing to a supportive living environment through events and engagement initiatives.

You’ll work closely with ResLife Ambassadors, Estates teams and other University departments to help deliver a safe, welcoming and inclusive residential community. From handling service requests and maintenance queries to helping run welcome events and community activities, your role will be varied, people-focused, and critical to the success of our students’ residential journey.

We are looking for enthusiastic and empathetic individuals with:

• Experience in a customer service or administrative role
• Strong interpersonal and organisational skills
• A proactive and flexible attitude, able to work effectively under pressure
• Good working knowledge of MS Office and administrative systems
• A genuine commitment to enhancing student wellbeing and community

You will work a shift pattern covering early mornings, evenings, to support our 24/7 residential operations.

We offer a generous annual leave package plus discretionary University closure days, excellent training, and development opportunities as well as a great occupational pension scheme and a range of health-related support.

Closing date for applications: 16 October 2026

If you have any technical issues, please contact us at: [e-mail]

All Applicants should be eligible to live and work in the UK for the duration of any offer of appointment

Brunel University London has a strong commitment to equality, diversity and inclusion. Our aim is to promote and achieve a fully inclusive workforce to reflect our community.