Student Experience Advisor – Onsite in London

ICMP - The Institute of Contemporary Music Performance; Greater London; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Attractive Benefits

Job summary

ICMP (The Institute of Contemporary Music Performance) in London’s Kilburn and Queen's Park campuses is recruiting a Student Advisor to be the welcoming first point of contact for students, visitors and staff, providing clear, timely information across in-person, phone and online channels.

This onsite, full-time role supports enrolment, induction, open days and graduation activities, and includes training such as CAS, Health and Safety, First Aid and Fire Marshal to ensure a safe, smooth student

Responsibilities

• Deliver professional, welcoming reception support to applicants, students, visitors, and staff.
• Respond promptly and accurately to student enquiries via in-person, telephone, and email channels.
• Assess the complexity and urgency of enquiries and refer to appropriate teams or services.
• Support key student lifecycle events such as Enrolment, Induction, Open Days, and Graduation.
• Monitor and manage enquiries through email inboxes and Microsoft Teams to ensure timely responses.
• Assist with the training and support of Student Ambassadors in front desk duties.
• Complete required training including CAS, Health and Safety, First Aid, and Fire Marshal.

Job description

ICMP (The Institute of Contemporary Music Performance) in London’s Kilburn and Queen's Park campuses is recruiting a Student Advisor to be the welcoming first point of contact for students, visitors and staff, providing clear, timely information across in-person, phone and online channels.

This onsite, full-time role supports enrolment, induction, open days and graduation activities, and includes training such as CAS, Health and Safety, First Aid and Fire Marshal to ensure a safe, smooth student