Student Engagement Coordinator

Walbrook Institute London Ltd.; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday entitlement

Pension scheme

Private medical insurance

Cycle to Work scheme

Season ticket loan

Wellbeing initiatives

Learning & development opportunities

Social activities

Flexible working

Job summary

Walbrook Institute London Ltd. is seeking a proactive Student Engagement Coordinator to support on-campus and online learners, ensuring an excellent student experience across academic, wellbeing and pastoral matters.

You will be a key point of contact throughout the student journey, working with academic and professional services colleagues to foster an inclusive community, drive retention and satisfaction, and support international students.

Qualifications

• Experience in a student-facing role within Higher Education.
• Experience supporting international students.
• Strong communication, relationship-building and organisational skills.
• Digital confidence and experience using online platforms and systems.
• Commitment to equality, diversity and inclusion.
• A proactive, student-centred approach with a passion for delivering an outstanding student experience.

Responsibilities

• Provide frontline support for student enquiries, in person and online.
• Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
• Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
• Coordinate and support student engagement activities and communications for on-campus and online students.
• Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
• Maintain accurate records and contribute to service KPIs.
• Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.

Skills

Student engagement

Higher Education experience

International students

Communication

Digital platforms

Equality & inclusion

Proactive approach

Job description

Student Engagement Coordinator

Based: Walbrook Institute London

Job Description

Salary: Up to £30,000 per annum

Hours: 37.5 hours per week, full-time, permanent

Help Deliver an Outstanding Student Experience

At Walbrook Institute London, our mission is to be the UK's leading career-focused university with global reach.

Our vision is to enable students to succeed in evolving labour markets by delivering accessible, career-focused and professionally relevant education.

We are looking for an enthusiastic and student-focused Student Engagement Coordinator to join our Student Engagement Team. This is an exciting opportunity to play a key role in delivering an outstanding student experience for a diverse community of on-campus and online learners.

If you are passionate about student success, engagement and wellbeing, thrive in a fast-paced environment, and have experience working within Higher Education and supporting a diverse student population, including international students, we would love to hear from you.

Role Overview

As a Student Engagement Coordinator, you will be a key point of contact for students throughout their academic journey, providing high-quality support, guidance and signposting across a range of academic, wellbeing and pastoral matters.

Working closely with academic and professional services colleagues, you will help create an inclusive and engaging student community, support student success and wellbeing, and contribute to initiatives that enhance engagement, retention and satisfaction.

Key Responsibilities

• Provide frontline support for student enquiries, in person and online.
• Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
• Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
• Coordinate and support student engagement activities and communications for on-campus and online students.
• Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
• Maintain accurate records and contribute to service KPIs.
• Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.

Skills and Qualifications

• Experience working in a student-facing role within Higher Education.
• Experience supporting international students and/or diverse student populations.
• Strong communication, relationship-building and organisational skills.
• Digital confidence and experience using online platforms and systems.
• Commitment to equality, diversity and inclusion.
• A proactive, student-centred approach with a passion for delivering an outstanding student experience.

Desirable

• Knowledge of the UK higher education sector and student lifecycle.
• Experience supporting online learners and delivering student engagement activities.
• Experience using student records, CRM or engagement monitoring systems.
• Knowledge of UKVI requires and issues affecting international students.

Salary and Benefits

• Up to 30,000 per annum, dependent on experience
• Generous holiday entitlement, increasing with service.
• Pension scheme.
• Private medical insurance (subject to eligibility).
• Cycle to Work scheme.
• Season ticket and health club loans.
• Employee Assistance Programme and wellbeing initiatives.
• Learning and development opportunities.
• Social activities and volunteering days.
• Flexible working arrangements.

This role is based on campus in London. Hybrid working is available for up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.

Closing Date: 12 October 2026

Interviews: TBC