Senior Advisor
Reading Students' Union
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Benefits offered by this job
Job summary
Reading Students' Union is seeking a Senior Advisor to join the Student Advocacy team at University of Reading. You will deliver independent, confidential advice to students on academic and housing matters, guiding them through procedures and helping them make informed choices.
In this part-time, office-based role, you’ll manage a varied caseload, support early interventions and contribute to service development, ensuring high-quality, compliant casework and a positive student experience.
Qualifications
- Essential advice qualification or equivalent professional experience.
- Significant experience providing advice, advocacy or complex casework support.
- Experience managing a varied caseload from initial enquiry through to resolution.
- Ability to explain complex policies, procedures and information clearly.
- Experience supporting individuals through challenging situations with professional boundaries.
- Strong casework problem-solving and professional judgement.
- Excellent written and verbal communication.
- Ability to manage competing priorities and deadlines.
- Experience maintaining accurate, confidential and compliant records.
- Understanding independent, impartial and confidential advice.
- Ability to identify patterns and emerging issues from casework.
Responsibilities
- Deliver independent, confidential and impartial advice across academic and housing matters.
- Manage cases from enquiry to resolution with timely support.
- Help students understand rights, responsibilities and options.
- Support students navigating complaints, appeals and university processes.
- Assist with housing matters, including contract checking.
- Prepare students for meetings, hearings and formal procedures.
- Make referrals to specialist services when needed.
- Adapt support to individual student needs and remove access barriers.
- Contribute to outreach, workshops and proactive support initiatives.
- Develop resources and guidance to prevent issues and enable early access.
- Identify opportunities for proactive interventions and campaigns.
- Maintain accurate case records and ensure data protection compliance.
- Support quality assurance and continuous improvement activities.
Skills
Education
Tools
Job description
Location:
University of Reading, Whiteknights Campus, Reading, Berkshire
Salary: Pro rata salary £18,774.88 per annum (based on full-time equivalent of £31,291.46)
Contract: Permanent
Hours: 21 hours per week, 0.6. FTE, worked over 3 days
Location: Office based
Closing Date for this role is 28th September 2026.
Make a real difference to students when they need it most.
We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world. Check out our exciting new strategy
Are you passionate about supporting people through complex situations and helping them achieve the best possible outcomes? We're looking for an experienced, empathetic and solutions-focused advisor to join our Student Advocacy team.
As a Senior Advisor, you will provide independent, confidential and impartial advice to students across a range of academic and housing matters. You'll help students understand their rights, navigate University procedures, make informed decisions and access the support they need to succeed.
This is an exciting opportunity to combine specialist advice work with wider service improvement, using your expertise and insight to help shape a better student experience across the University.
You’ll manage a varied caseload, support students through complex processes, identify emerging issues affecting students and contribute to service development, campaigns and proactive support initiatives.
- Deliver independent, confidential and impartial advice across academic and housing matters.
- Manage cases from initial enquiry through to resolution, ensuring students receive timely and effective support.
- Help students understand their rights, responsibilities and available options.
- Support students navigating complaints, academic appeals, disciplinary procedures and other University processes.
- Assist students with housing matters, including rights, responsibilities, disputes and contract checking.
- Support students preparing for meetings, hearings and formal procedures.
- Make appropriate referrals to specialist services where additional support is required.
- Adapt support to meet individual student needs and remove barriers to accessing services.
- Contribute to outreach, engagement and preventative advice activities.
- Develop resources, workshops and guidance that help students avoid common issues and access support earlier.
- Work with colleagues to identify opportunities for proactive interventions.
- Support campaigns and initiatives informed by emerging student concerns and advice trends.
- Help students develop the confidence and knowledge to make informed decisions.
- Maintain accurate, timely and confidential case records.
- Ensure compliance with data protection requirements, service standards and relevant regulations.
- Apply policies, procedures and professional judgement consistently across all casework.
- Identify and escalation safeguarding concerns, significant risks and complex issues appropriately.
- Contribute to quality assurance, reflective practice and continuous improvement activities.
- Support the successful retention of the Advice Quality Standard certification.
- Keep knowledge up to date through ongoing professional development and training.
- Identify recurring issues, emerging trends and systemic barriers affecting students.
- Record and analyse casework information to inform service improvements.
- Share evidence and insights with colleagues to support campaigns, outreach and organisational decision-making.
- Contribute to reporting on student outcomes, service demand and impact.
- Help shape responses to student issues through evidence-based recommendations.
- Evaluate proactive support activities and use learning to improve future services.
- Develop effective relationships with University departments, external agencies and specialist organisations.
- Act as a trusted source of professional advice expertise across the Students' Union.
- Contribute to organisational projects and initiatives that support students and enhance the student experience.
- Collaborate with colleagues to ensure a joined-up and effective support service.
- Relevant advice qualification or equivalent professional experience
- Significant experience providing advice, advocacy or complex casework support.
- Experience managing a varied caseload from initial enquiry through to resolution.
- Ability to explain complex policies, procedures and information in a clear and accessible way.
- Experience supporting individuals through challenging situations while maintaining professional boundaries.
- Strong casework problem-solving skills with the ability to exercise professional judgement.
- Strong written and verbal communication skills.
- Ability to manage competing priorities and deadlines effectively.
- Experience maintaining accurate, confidential and compliant records.
- Strong understanding of the principles of independent, impartial and confidential advice.
- Ability to identify patterns and emerging issues through casework and communicate their broader significance.
- Experience building effective relationships with a wide range of stakeholders.
- Strong organisational, administrative and digital skills, including Microsoft 365.
- Student-focused, resilient, collaborative and committed to achieving positive outcomes.
- Experience providing advice in academic, housing, money or debt matters.
- Knowledge of Higher Education policies, procedures and student casework.
- Experience supporting individuals through formal complaints, appeals or hearings.
- Experience within a Students' Union, Higher Education, charity or advice organisation.
- Knowledge of housing rights and issues affecting student renters.
- Experience contributing to outreach, workshops, campaigns or preventative support initiatives.
- Relevant qualification in advice, law, housing, welfare or a related field.
- Experience with using case management software.
- Inclusive and supportive team culture
- Flexible working options
- 35 days’ annual leave including Christmas and Easter closure days
- Professional development opportunities
- Meaningful work that directly improves students' lives
- Unique working environment in the heart of a vibrant Students' Union, set on a stunning, green campus
Ready to make a difference when students need support most?
Committed to equality, celebrating diversity, and embedding sustainability, building an inclusive workplace and a brighter future for all.
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